Park Avenue Medical Spa — Local services in Town of North Castle

I wish I could have called this my go-to place in Westchester County, as it does get tiresome having to rely on doctors in NYC. However, several factors at play have left me with a bad taste in my mouth:

The wait time to be seen is upwards of one hour or more. Be prepared to see a lot of shuffling past you with very little acknowledgement. I literally thought they forgot I was there.

They lack a lot of modern treatments & techniques. Vi Peel? Nope. Laser Genesis? Nah. Clear & Brilliant? No way. Pan-facial/ "Baby Botox" treatment? They've never heard of it. Yikes.

Dr. Tchelebi can be heavy handed. 5 months post Botox, despite asking for a very subtle treatment, I have a raised bump on my forehead indicative of too many units used in the area with no sign of moving.

Their cancellation policy is a well guarded secret. For every appointment you miss, they will charge your credit card $150. Not once was this explained to me in person, via text, or email! If you're going to charge such a hefty fee, it's just poor business practice to not engage the customer in any dialogue whatsoever about it. I feel completely taken advantage of.

This place has the price tag of a Park Avenue business alright, but very little to back it up. I came here initially on the eve of my 35th bday, interested in a whole range of treatments to liven up my rather tired mug. I expected to be given a game plan, with pricing for the various things I could benefit from over time. That's what most places will do upon your first consultation. And that's how they keep customers coming back. Instead, I was told I "needed a facial" rather dismissively, and was given one akin to the ones I give myself at home with the same Skinceuticals products, but for the price of $250, not including gratuity. I was also then offered laser hair removal on my very Asian, very hairless face, 🤦🏻‍♀️. Theres just a complete lack of intuition in delivering what women are looking for I have to say.

So disappointed all around. Take it from a very well researched person to proceed with caution ladies!

RESPONSE TO OWNER:

The tone of your response is just further evidence with how out of touch you are with what’s actually going on.

I did not make an appointment “for Botox,” though I was intending to ask about the raised bump. I had made an appointment in response to a “fillers special” you had. That’s documented over a text exchange with Deirdre.

Secondly, defensively pointing out that you have Vi peels doesn’t amount to much when I listed a few other services you lack. I can name more if you like. But what’s more, it not so much what you have available as the lack of technique and “game plan” as I had mentioned. It’s news to me that you generally “type out” a list of services recommended with pricing. Have you found mine? Because I certainly never received one. Nor was ever offered one. Nor was ever directly asked about my concerns. Nor were photographs taken.

As far as the facial- it was averagely fine. But my entire point is that it wasn’t fitting with addressing the concerns I was actually looking to address as part of a long term plan, & with much intention of many returns to achieve my goals. That was just lost on everyone I guess. Similarly my point about hair removal on a my fairly hairless face. Again, just not addressing the concerns I had- which were hyperpigmentation, acne scars, and preventative Botox.

I never was told about the cancellation policy. And I wrote this review as a constructive criticism to address better communicating that to your future clients. I never disputed your charge. But I didn’t appreciate it because it wasn’t clear. Instead of implying that I’m trying to somehow sabotage your business, why don’t you just take the valuable pointers. Make a game plan with your new clients. Make them feel like there’s a long term plan. And just be clearer about your cancellation policy....

I have been coming to this medical spa for about 4–5 years, and from the very first time I met Nicola, I knew she was someone special. I always wait for her to be available because she is truly the best. Nicola is extremely knowledgeable and goes above and beyond to help you understand which treatments you actually need — and just as importantly, which ones you don’t. She never pushes products or packages, but instead takes the time to explain and recommend what’s best for your skin. I usually see my dermatologist and doctors in Medellín, Colombia, but here in New York, this is the only place I trust for my skincare. Every time, Nicola’s recommendations line up with what my dermatologist and doctors say, which shows how professional and well-informed she is.

Beyond her expertise, Nicola provides such a comfortable, relaxing experience. She’s incredibly sweet, kind, and makes every appointment feel like a treat. Her facials leave my skin glowing, but it’s her honesty, professionalism, and genuine care that keep me coming back. I can’t recommend Nicola...

After doing my research I came across Dr.Tchelebi.. I decided to have my PRP treatments done at Park Ave medical spa and I’m so happy I did. Dr.Tchelebi put my at ease about my procedure .. explained in full detail what to expect before and after and how many treatments I will need to see results. Her technique is impeccable (Injections were as quick as possible) I’m at treatment number 4 now (after once a month injections) and my hair is really changing .. it’s stronger, growing faster, filling in on my temple areas a bit.. and as the doctor told me this may take a few more months to see full results.. but I can see in feel a huge difference already. I have frequented numerous upscale dermatologist and plastic surgeons in Manhattan ..Iv had Botox, lip injections, filler etc and I will now travel to Armonk to Dr. Tchelebi for all my esthetic needs.. the entire office staff from reception to doctors assistants are so friendly helpful and respectful..I would highly recommended Dr.Tchelebi, you will be in...