CountryMax - Palmyra — Local services in Town of Palmyra

If I could rate 0 stars, I would. I've bought 3 birds from here about 5 months ago. And one passed away about a month or a half ago. I knew it wasn't a very good place, but I only needed to get some pellets today. But never again will I make a purchase from Palmyra Country Max ever again. Everything was so dusty when I went to pick out a few toys which means there's so much dust in the air there that the animals are breathing in. There was dust on the cage with a Canary. And there was an extremely terrified Cocktiel (picture included). Not okay. (I wish I had taken photos of the budgies and all of the dust). And the workers kept walking past my Dad and I over and over and over again. And when we went to leave I got a few dirty looks because I was super quietly explaining to my dad that the animals there weren't okay. Then I was asked before I walked to the register "Are you looking for something" and I simply shook my head and kept walking. The workers do not take care of their animals properly. Many, many budgies placed in two small cages with only one super small feeder which they fight over because birds don't eat one at a time. If you live in the area, I highly recommend the Country Max in Farmington where as you walk in you can see how well the workers are with their animals. They interact with them and talk to them so much. There was a baby ferret who's brother was adopted so she was lonely and the workers made sure that she was played with and socialized and happy and they are extremely pet friendly there. So if you're looking for a good place to go, Farmington Country Max is amazing. And highly educated on their animals. UPDATE: Still 1 star. Their lovebird today was only in there for 2 hours and his cage was SUPER full of dust....

Poor Customer Relationship Practice!! A few months ago I purchased some lawn fertilizer at Country Max. I noticed that the amount charged looked like an error. I had a “coupon” which offered $4.00 off each bag of fertilizer, however this was not applied to my purchase. When I inquired about this, a manager came out to the register. She looked at the ad which I brought, and indicated that the “sale” did not begin until the next day...so rather than having to request a refund and return to the store the next day to Re-purchase the fertilizer and get the $4.00 off, and not wanting to make another trip to the store again, I walked away from her (the manager)...thinking that she would stop me and offer me the sale price, resulting in “a happy customer”, she let me walk! She saw that I was visibly upset but let me leave the store anyway. Well, I trust that it was worth $4.00 and loose a customer. I haven’t been back to the store since. I do support the local business community, however if a store manager cares so little about providing good customer relationships, then I will need to do business with the big box store. Sorry Country Max... hope this is something you can...

I've been a customer to this place for years, at all locations. I love countrymax, but those location is absolutely trash! I've never been ignored, or treated like I was a bother at Amy location, except this one. Staff is not only rude, and purposefully unavailable, and unknowledable, about really anything in the store... Today's visit was especially eventful. While in the fishdepartment, I noticed a hamster inside a terrarium filled with dirt, rocks,mud, and weeds from outside. This little thing was trying every way to escape and clearly stressed. I asked the cashier why it was in there, and he had no clue- to which he called another associate to check it out. They stood there staring at it, and then just walked away. Lol. Every time, I come here it's always kids working and set up their own terrariums using the stock from the store, and decided it would be cool to trap a hamster inside a reptile terrarium for whatever...