Chill & Grill — Restaurant in Town of Palmyra

I don’t like to do this but here we go. We waited outside for our table for about a half hour to be told after being seated that they can’t make burgers 🍔 or steaks due to their flat grill being down. Here is why they are getting one star ⭐️. A manager made a decision not to inform the customer of major missing food item when given the wait time simply to maximize the bottom line and this was NOT in the best interest of the customer. The manager did not put the customer first because he/she knew that by letting the customer know chances are they will go to another restaurant ( which is true) however they did not give us this option and now we will no longer be going to Chili’s. So technically yes your got your sale for the day but you lost repeat business going forward... not a very smart move on the management side. We had apps since there was not much of a choice, we waited a long time and the food came out cold. Wife is a waitress so we know a thing or two about the restaurant industry, I ran a pizza shop for many years. Bad experience equals...

It bothers me more than anything in the world to have to give this a one star review. I have been coming here since I was a child. I'm 42 years old, and never once have I ever. I've been given an attitude or treated the way that my significant other. And I were treated, it took another patron point out how exceptionally rude Marley was being I ended up not even I'm getting my ice cream. And after several staff, members offered to give me food for free to keep me as a customer. My significant other and I got on my motorcycle and drove all the way back to Henrietta and purchased Abbott's ice cream. I'm hoping the owner of this establishment. Sees this. Review and hopefully Marley, we'll learn a valuable lesson as a business owner. I would have given her the rest of the summer off. She is the face of the company. When taking orders being extremely rude, it drives people away from your establishment, including other...

Too expensive. Flat out good but not worth the price. They are not making their own ice cream it's Perry's. The owner is being a greedy boomer like usual. Make your own ice cream, buy the machine and lower your prices or make a better quality product with better ingredients.

Owner if you read this, you have a community responsibility to be at your business running it absorbing staff cost and lowering your prices.

It's not cool to charge $17 for a mids garbage plate that isn't equally good as Nick Tahoe's or dog town.

The sundaes are good, it's nice you can try everything or nothing with wreckless abandon.

Place is clean but lacks any personality.

Owner needs to consider all of it you are across the street from a failed grocery store, a place for sale, and and apartment complex... Tie yourself into the community and grow...