Via Roma — Local services in Town of Poughkeepsie

The good part: I went there because I needed a particular color for a wedding, and they really have almost all of the colors. Customer service was good. The older gentleman was very helpful and took his time to find me something that worked. Ended up buying a suit that worked well enough. The bad part:

2 days later my sister in law changed the colors so I went to return the unworn, untailored suit and was surprised when they told me they do not do refunds. I’ve never been to a store that does that. I’d understand if I have modified it somehow, but I didn’t. I tried to explain, but he wouldn’t budge. I wish they would have a visible sign, or tell people before buying since almost every store in the world gives refunds. Ended up with a store credit, which would be ok except it’s not the kind of store I’ll ever shop at and I need to use it within a year. They basically just got free money from me. I feel a...

This review is a bit late. I took my father here to get a suit for my wedding last year. The manager and sales person were wonderful with my dad. My father can be very difficult at time and shopping is one of them . He helped my father to pick the perfect color and style of suit and got my father to try on the suit for alterations. We weren’t there for no more than 30 minutes. We paid for a brand new suit , shoes, 2 ties my father was a very happy camper and so was I. Now this year I am bringing my hubby to get a suit for our honeymoon cruise that we finally have time to take ....

Do not come to this place! Customer service is terrible. Employees are dismissive and rude. One of the employees began to argue with me like a child and kept calling me "bro"; this was very unprofessional. I read another review that mentions how the employees like to pick and choose who they are nice to, and I couldn't agree more. I am aware of other people who have had negative experiences with this place, and at this point, it's no coincidence. Not to mention that the quality is...