The Appliance Specialist — Local services in Town of Rotterdam

Asked to repair a Samsung washing machine purchased new four years ago that keeps returning an unbalanced ub or ur code or shutting down mid cycle. Washer and floor were leveled prior to call. First repair job they installed new balancing rods that I had purchased. Done in several minutes. Did not diagnose test or verify that this solved the issue. It did not fix the problem and in fact made it worse. Called back a few days later for second repair which took a week and a half to schedule. Washer was not repaired. Their advice was that the floor is not level and I should build some kind of a structure around and under it. The floor is level. The washer is level. I have pictures that can verify this. This leaves a problem with the internal components of the washing machine itself. Which is why I called a repair professional. I have already tried placing the washer in various areas throughout the room and at varying height differentials. The same errors occur every single time. Anything more than a cursory look would have led to a more positive outcome. I have had washers in this room for 15 years and this issue started 3 months ago. The issue is not the room, it is the washing mschine. The washer is broken and it was not repaired properly. I paid over a hundred dollars for my washer to be fixed and it has been two months, and I am now doing my laundry at the laundromat down the street.

Updated to say that I bought a new LG washing machine which is in the same spot, with no additional leveling or structures built around it. No codes or issues for three months. The Samsung was broken as...

We had a problem with our Samsung refrigerator and Samsung sent this outfit to determine if the issue would be covered under warranty. Technician (Steve), immediately upon nothing more than visual inspection, dianosed the problem as a bad solder joint on the dryer that had been eaten away by sulfur water. Not a warranty issue, but repairable to the tune of $368. I watched the entire repair procedure and noticed that the tech had trouble brazing the new dryer on and trouble pulling vacuum afterward. Needless to say, the fridge was only good for a few weeks before it lost its refrigerant charge and would no longer cool. I have a nice video of the refrigerant escaping. Technician came back out and rebrazed joint. Once again, fridge was good for a short period before the refrigerant escaped for a 3rd time. Technician came back out and this time startes from scratch and replaced the entire dryer assembly. Third time's a charm, right? No luck. Refrigerant is dripping from the same joint. I have no confidence this company can resolve this issue and will be seeking a refund as we believe they unnecessarily cut into the sealed system and we are now forced to buy...

Would like to take this opportunity to give kudos to The Appliance Specialist. We had a problem with our Kitchenaide refrigerator. Called the dispatcher, who was very courteous and professional. Two mechanics came, as scheduled, troubleshot the problem and had to order parts. Upon return, installed parts and left. The ice maker problem appeared fixed but there was an ice build up in the back of the freezer along with humming noise from the fan. Called dispatcher and she said she would order a new ice maker and a thermistor. Mechanics came, installed parts and refrigerator is completely fixed. My entire experience wit this service company was extremely satisfying. The mechanics were very knowledgeable, thoroughly cleaned up after job and willingly answered any questions I had. Would highly recommend Th Appliance Specialist for any and all of your needed...