L.I. Cabinets — Local services in Town of Smithtown

Although I ended up not selecting the vendor I thought it might be helpful to prospective buyers to understand their sales model a bit. I am very busy with work and a young family and I don't have much spare time to keep coming to the showroom as they asked. Especially since my wife and I would be unable to both attend the showroom at the same time (we're not taking a baby to pick cabinets - and aren't going to arrange coverage simply for this reason).

I met with one of the owners a few times to go over our plans. He was very nice and easy to work with. The only issue and the reason they lost the sale is they refused to share any of their design elements over email. My wife wanted to see the design and what it looked like, not just my pictures of the door I took in the showroom. Additionally, they would not provide me with a written quote detailing everything. Yes, they showed me the price and would write down the total numbers, but not a breakdown of what everything costs. To me that's simply unacceptable. I don't need to tell anyone reading this review that kitchen cabinets can be expensive so for a company to throw away a 7-9k sale simply because they wouldn't work with me over email just seems stupid.

There isn't a conspiracy to steal your designs. Everyone basically has the exact same designs. What I was shown was not some unique intellectual property that they needed to defend. I went to three other companies and almost all the designs were the same and I ended up choosing the one we liked best of those companies, which by the way had no issue sharing designs and working over email. I akin it back to how wedding photographers used to want to protect their photos at all costs. Now, you'll see the vast majority allowing clients to have the images to do what they please. It's called good customer service and transitioning with the current times.

Again, I want to reiterate that they were all very nice to work with and they probably do nice work as others here have commented but their business model isn't for me. If you're similar to me and don't have time to keep coming in person to do everything you might want to...

We initially were excited to go with this company and loved how friendly they were. We saw all the great reviews and had a good feeling. After ordering our cabinets we found communication to be troublesome. It became more difficult to get in touch with Steve. We also found that we were not given all the information when we sat down to order the cabinets. For example to get a “finished look” they don’t just order one panel. They order an entire cabinet. So we paid for a fourth cabinet just to get one face panel. This was not told to us prior. We ordered all soft close cabinets. But the garbage can drawer did not come soft close. When we called to have it fixed, we were told “the company we order from doesn’t make soft close so we will have to order from another company.” The replacement part came fast but it was the wrong color and we had to change it out ourselves. They’re response to the color was “does it really matter?”. Since it was a different company, the holes didn’t match up so we had to make new ones. One cabinet did not come with a base that we had to build. We were not informed of this prior otherwise we would have ordered the base as well since it was “extra”. One cabinet came damaged but hey it happens I guess. We had a specific timeline and ordered accordingly, knowing there may be delays. Due to the damaged/incorrect cabinets, this pushed our instillation and we lost our instillation team due to timing. They were supposed to be in by end of November/early December. It’s now January and we still don’t have our cabinets completely installed. When we emailed them about our problems, we got no response. We then called a week later and were told “well you should have called us not emailed us.” They seemed to try to make an excuse for everything instead of apologizing up front. Which is really all we were looking for. So far, the cabinets are nice, but we’ll see how they hold up long term. We won’t be going back to them for the countertops or any future cabinets. But that’s just our...

We looked at kitchen cabinets and found a color and style we liked. Steve said that we had to give a non-refundable deposit of $2,000 to have them measure and get an estimate. We told him that was not happening, so he agreed to measure without charge. He developed an drawing, and we asked for a change. He said no problem. Give me a $2,000 non-refundable deposit and i will show you the change and give you a new quote. For the record, the cabinet prices were OK, but installation was much higher than other businesses.

They were the only place that had the exact color that we want, but they lost the sale solely because of the constant demand for a non-refundable deposit of $2,000 before proceeding.

Edit: Steve originally told us that there would be a $2,000 non refundable deposit before measuring. He absolutely said $2,000, not $150. I am sure that I would have known the difference. When I told him that we would not be using his services due to that policy, he agreed to waive the deposit on a one time basis. Thereafter, almost any time we asked to see a change, the most recent a very minor one, he again asked for s $2,000 deposit to show us the change. We have dealt with other companies, and none asked for a deposit or fee prior to measuring, except Lowes and Home Depot which wanted $35.00 to measure. The company we went with measured twice and made several revisions without asking for anything. Steve lost our business by repeatedly asking...