Tuttnauer USA | Experts in Sterilization & Infection Control Solutions — Local services in Town of Smithtown

Seattle Surgical Repair LLC has worked with Tuttnauer in the healthcare infection control field for over 25 years. They are always concerned about patient safety first, which is most important. Sterilizers are complex devices with a very important job in healthcare. The solutions they provide save lives by making instrumentation safe to use. They have always been there to advise on technical issues and share knowledge when we need them. They are my first choice when building a new surgery center, hospital or upgrading a user to comply with national infection control standards. All autoclaves have issues and need constant maintenance due to harsh environment they must produce. The training and support Tuttnauer provides to help with this process is invaluable to our ability to maintain the autoclaves in the Seattle area. Which is why we have been with them for 25 years. Good products with good support to keep...

After we contacted the company regarding ours issues, they went over and above to make it right. Our entire customer service experience from start to finish was flawless. They replaced our EZ11 Plus with an upgraded Class B T-Edge 10 at no cost, and provided us with comprehensive training. The T-Edge is by and far the best sterilizer we have ever used. I can't say enough about this unit, or the companies' commitment to our office. A special thanks to Ed and Chris, who worked tirelessly to help us. 5 stars and more are deserved.

Original Post: We purchased the EZ11Plus a little over a year ago. It stopped working at the one year mark and has been a burden on our office ever since. We were told by the repair tech that the issues we experienced were "KNOWN DEFECTS". I am requesting a full refund at this point, have contacted the company, and can only hope they will...

We have between 25 and 30 Tuttnauer autoclaves on our campus for research most of which use the same eProm-3 chip programming configuration. We’ve been receiving faulty chips and trying to get the issue resolved has been a nightmare. Had a 2-month old printer stop printing and have been trying to get an RMA to replace it under warranty for 2 months. Service engineer Jay has been prompt when responding to my questions, but Tim Krause does not communicate. Go with Steris or Consolidated. Getting reliable parts and service support has been nothing but...