Lena Gianna Jewelry — Local services in Town of Southampton

I’ve been sitting on whether to post this review because I usually give small businesses a pass. I’m giving it two stars because they were super friendly in person and the collection of jewelry was abundant. However…I am an attorney who has dealt with manufacturing issues for clients in the past, and I feel it’s right to post this one.

I bought a two-toned, gold-plated ring for about $70 on a Saturday in August 2025, and by that following Tuesday, the gold-plating (which I’m guessing now was flash-plated) had worn off a bit. I immediately, on Tuesday, contacted the shop and asked if there was anything that could be done since it had been three days and I had only worn my ring through a hand wash with gentle soap (I took it off to go to sleep, shower, etc.).

On Thursday, I received a message saying that the ring I purchased was a “fan-favorite” and they had never experienced any prior issues with its finish. The email went on to say that they were unable to replace items that have faded from general wear and offered 10% off a purchase off of a future item (note: you can sign up for email and text via the website and receive 10% off).

After kindly insisting that three days is not “normal wear-and-tear” and asking for more help (a return, an exchange, etc.), I received a message telling me that I was welcome to send the ring back to have it professionally re-plated……but that I would be responsible for the cost of both shipping and re-plated (more than the price of the original ring). For my troubles, she offered 10% off the cost of plating.

Consumers in 2025 are disturbed by business practices like this, even (and sometimes especially) from small businesses. I won’t be paying for any shipping/re-plating, and I also will not be recommending this store to anyone. There are a plethora of local and online jewelry retailers who I know would do better. I hope the brand grows to include better business practices for its customers. This was...

This jewelry is worth every cent! I have been looking for quality & stylish pieces for years and could never find some that were friendly for my budget and also would not turn my skin any weird colors until I found this shop! The pieces I purchased were gold plated and the base metal is nickel free! She has so many beautiful pieces and the one in the photo she personally made for me when I couldn’t find exactly what I was looking for!! 💛 I have several pieces ranging from necklaces to bracelets to an anklet and they are lasting way longer than any other jewelry I have purchased from other stores and I wear them all of them time. I highly recommend this shop as your first stop for any jewelry for you and...

My experience with Lena Gianna Jewelry and Company was truly amazing! If you are looking for a gift for a loved one or a little something to boost your style, this is the place. I have shopped with this small business numerous times and I am never disappointed. The girls at the shop always welcome me with a smile and are very knowledge and helpful! All of the pieces are unique and highly affordable! I never have to worry fading or tarnishing. I cannot recommend Lena Gianna...