Jimmy Jazz — Local services in Town of Watertown

Terrible Customer Service!

I’ve been to this store a few years ago, and the experience was much better—something has clearly changed, likely under new management. I went in with my son about 10 minutes ago to buy him a pair of shoes. From the moment I requested assistance, the associate was rude and unhelpful.

After some effort, I finally convinced my son to choose a pair of shoes he liked. While I was about to pay at the register, the same associate walked by and, in an aggressive tone, asked, “So, are you gonna buy those shoes or not?” This was completely uncalled for and very unprofessional.

The cashier at the register witnessed this but did nothing to intervene. I was so frustrated that I decided not to spend my money there. This is definitely not a family-friendly store, and I wouldn’t recommend...

If there was another sneaker store that was close by I would ve gone there but that’s the only sneakers store and clothes that’s why some of these employees rude as hell don’t want to help don’t even wants to make you feel like you comfortable shopping 3/5 of them really rude Jimmy Jazz you gon have to fix that store in Watertown Mall or no one will go and shop there to avoid closure or lack of customer service hire people with sense of humor that feels like they want to be there not to work but helping customers that’s a great store with no...

CUSTOMER SERVICE IS HORRIBLE!!! Went into the store, no one spoke nor even asked if I needed assistance. Three employees were near the cash register listening to another employee tell a story. The young lady stationed at the front of the store just stood there and continued to look at people passing by. I finally decided to walk out. Upon my leaving the young lady standing at the front had the nerve to tell me to have a nice day! Found the sneaker cheaper...