Hart's Jewelry — Local services in Town of Wellsville

My Wife and I found a ring she loved at Hart's and the lady helping us quoted a price. The next day I called to reserve it, and (another) lady I spoke with quoted me a different price (higher). When I went in that night to pick up the ring, the lady I spoke with on the phone was there, and I questioned the price difference. She said the first lady made a mistake, but they would honor the lower price. I told her I didn't want to get anyone in trouble, and would pay the higher price if they needed me to. She said no, but didn't seem too thrilled about the situation. I told her the ring would need to be sized, and that I would be back the next day with my wife, but I would like to take the ring home to present to her that evening. She said that would be fine. The next day we returned, and as we were handing over the ring to be sized, they informed us we would have to pay to have it resized. All the places I've ever bought rings previously (including Hart's) an initial sizing has always been free. When we questioned it, the curt reply was "not at that price". We took the ring to another local shop to have it sized and received excellent service. We also found some amazing pieces we are considering. I guess things happen...

My experience with the two women, they are extremely tone deaf. They weren't listening to me at all and when I asked where else would be interested in purchasing my diamond necklace, they gave me directions for bus route? when I pulled up in a Volvo! I felted judged for even wanting to sell it but it gives me bad memorie. I just left a domestic violence shelter and wanted a little cash to help fix my vehicle an make it safe for my child. Things happen an no one should not be uppity towards those who are trying to better themselves. I'll go buffalo an sell it there, maybe I get into my ex's house get the certification for it. Next time don't be dismissive an take a few seconds out of your day to actually...

I’m pretty disappointed, I’ve spent a ton at harts over the years, birthdays Christmas ect. However i purchased an engagement ring at Kay’s, decided to upgrade, Kay’s offered 1500$ for the ring, but I wanted to keep my business at harts, my fiance took the ring in today to trade and upgrade, after rude customer service takes the ring to Mr. Hart and he comes back with a 100$ offer, the weight of the gold is alone 600$ plus the diamonds in it. I’m absolutely discouraged with the service and his “expert” value of the ring. Never again will I ever shop...