I am not family, friends, or related to this man in any way. In a completely unbiased and from a very critically analytical perspective, you WILL NOT find someone who is more knowledgeable regarding pellet heating. He fully understands the internal mechanisms of all of his products and will explain them in a very comprehendible way WITHOUT demeaning or rushing you.
This man is special because not only has he invested the knowledge of his entire life into the subject, but he also retains the knowledge passed down from his father. This provides him with a perfect mixture of the ability to understand his current and past products and he does it with a smile.
This is the...
   Read more10-25-2024 I had Steve come out for a service and repair call. Steve was very knowledgeable and informative. I never do a review but I was so impressed by his professional behavior and his willingness to help and teach me that I felt I had to write something. I did not purchase my Harmon pellet stove from Steve wished that I had given him my business now. He did not care that I didn't buy my stove from him he was more than happy to get me up and running....
   Read moreVery rude! Went in to purchase pellets, and before even asking how much we needed, the gentleman told us there's a 25 bag limit. When we asked about delivery (which the website says they do) he shouts from the back "not for 25 bags!" We needed much more than 25 bags but will not be doing...
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