Westfield Optical Studio — Local services in Town of Westfield

If I could post a zero I would. First of all there is no parking except the road so I had to walk a mile with my 3 children to even get in. (Parking spaces were full in back, only 4 and then had to do a 500 point turn to get back out) This place is a disgrace and should be ashamed of themselves. Extremely unprofessional and rude staff and owners. Talk down to you and degrade you. Snapped at me when I asked for a bathroom for my 3 year old. When I asked for the script to take with they gave me a very hard time and the eye doctor kept rolling her eyes at me and yelling at me that I HAD to get glasses at their place for my daughter. I ended up leaving after my daughters appt and cancelling mine. There was no way I was staying there any longer to be treated like garbage. I am appauled. My daughter refused to pick out any of their glasses in house that were covered under my insurance and I explained that to them which is why I asked for her script and they proceeded to treat me like I was not good enough to be there or up to their "standards". Come to find out after calling a different office to make an appointment, which I was not aware my insurance only covers an exam every two years, so what I would have got a bill because you did not accurately check insurance???? WOW! Glad...

Got my new glasses with progressive lenses. Couldn't use them. Darlene was very understanding and offered to change them to regular bifocals. Tried them and couldn't see out of the reader part. Took them back again and said I wanted a refund. Was told they don't do refunds and never have in 21 years. Not true! I was given a refund a few years ago because prescription was not correct. I told Darlene thdisappointed. have a no refund policy posted and that's when the attitude started. I told her maybe the fact that I have a cataract (which they never mentioned) was part of the problem with my prescription. I was told at that point everyone has cataracts they start at age 7. I was beyond baffled. After refusing a refund I said fine just do the distance lens. Needless to say, the glasses are worse now then when I started. I'm out over $200 on glasses I can't wear. So...

Doctor was amazing working with my daughter very friendly and fast. We were even was able to get my daughter her well needed glasses & lens that same visit..total time l was around 30 minutes (inc. an 11yr old choosing her own lenses)! My family will choose Westfield Optical for ALL of our eye care needs from now on, wish we never changed. Westfield Optical is profesional, attentive, has amazing customer service as ALWAYS, extremely knowledgeable, always learning more, understanding, caring, gentle, patient, always willing to help or work with you whatever situation you are dealing with, fast (never sitting & waiting for long periods of time or moved from room to room to room for different tests, like other eye doctors where you're there for hours & then have to wait days or more to get your specific lenses needed). I absolutely recommend Westfield Optical...