The Big Screen Store — Local services in Towson

Awful..never ever go there...we ended up buying a 65 inch...from Best Buy. We were not greeted at the Big Screen upon entry after several sales reps gave us a dead eye stare. When we finally had a rep decide to mosey over. My partner shared we recently purchased a home 2 yrs ago, seeking a specific range tv size to replace our former tv...she pointed and suggested we (alone) should head in the "west"... bound direction...and have at it, as a result she walked away. Not nice...

I noticed the owner picks and chooses who he/she replies to on this website... sad state of affairs.... never ever again..fabulous experience..smh.. .so the owner eventually replied with a sarcastic opening remark...by which was equally rude as the treatment we received. 1st.. error...my name is not Mr. Wilton...he/she referred to me as a male in their delayed reply. Therefore he/she lacks gender sensitivity. Hence, the reply should have been.. Dear Sir/Madam... based on the experience (we) as customers had that affected us both that day.

Second error, he/she their feedback was a throw under the bus technique and apparently the same with their"partnership" with Sofa Store..furthermore.. .the owner expressed...they ( sofa store) are not required to greet customers who are interested in Big Screen store purchases... because they are not "Big Screen" employees. So...the justification was bc they are not direct big screen employees...the owner stated...we (as customers) should not expect a welcome "greeting" such as hello.....well best wishes to that fab partnership that seems to be working for superb at best for them....which is why we happily rendered nearly $1400 at Best Buy with all the bells and whistles..including impeccable customer service which makes it worth every quarter spent.

The person that we were not embraced by was indeed a salesperson of Big Screen...what is not helpful is when an owner/manager cannot admit to a possible mistake or unintentional oversight of their employee(s) vs. making the customer feel unsupported by their mere interest to make a lofty purchase is nauseating..by such comments that do not support their employees lack thereof. Contrast to the reality of the experience by the social media of a crying voice by the customer. I will ensure that the crusade of the announcments of our disappointing experience from their shenanigans...

If you are considering buying a TV and Samsung is a possibility then you really should visit the Big Screen Store. Our experience is with the Towson, MD store. We purchased two TV's and needed installation services including moving two existing TV's to new locations. Josh Wiley helped us through the process of understanding the different Samsung models, (in plain English) answered all of our questions, worked hard to get the best pricing available to stay within our budget and showed great patience as we revised our selection and configuration a number of different times. Multiple on site visits, emails and phone calls were used effectively as we evolved to our final selection. We got all this service at the same cost of nominal (or no) service at the big box stores. Buying technology is not really very much fun for us so having this great resource available made the process less stressful. No up selling or sales pressure techniques from Josh at any time in the process. You really got the feeling he wanted us to be happy with our purchase. We are very happy in our outcome.

Installation arranged by Josh (install 2 new tv's , relocate and reinstall 2 existing tv's, different model roku's, cable boxes and a sound bar) the second part of the purchase was of high quality. Big Screen uses HDXperts, Inc as their installer. We rate them with four and one-half stars only because the end of installation tutorial was somewhat lacking. A follow up phone call with the installer solved our only issue when the sound bar would not connect. All in all 9 1/2 stars out of 10 for the experience. Thanks Josh. Will not hesitate to buy from you again, which is the best recommendation you can get.

UPDATE UPDATE UPDATE

We just bought another Big Screen and sound bar from Josh. His guidance continues to be spot on. He gives you the facts and you have all the info to make a decision. Repeat customer is the best...

My wife Karen and I just completed finishing our Basement. It was a fairly intense project, and we were fortunate to find some great people to get us here. When it came to the electronics (TV's & Music), we had shopped several stores, and then had the good fortune of meeting Shane Mueller at The Big Screen Store. From the very beginning his professionalism, product knowledge, and customer service was remarkable. Throughout the hundreds of questions that we asked, the multiple store visits, and many hours of discussion, he always went out of his way to make sure we were taken care of. We were so impressed by how he took ownership of the project, viewed our designs, and even came to our house with his installers, Joe & Justin, to make sure he had selected the right products for us. Consequently, we purchased our TV's & wall mounts, receivers, all of our overhead speakers, and a wall unit from The Big Screen Store. Joe & Justin did all of the pre-wiring, post-wiring, and setting-up of the equipment, including reviewing it all with us. They literally stayed in our house the last day from morning until 10:00PM when everything was finished and working perfectly. Again, the customer service was special. We were so pleased, that we purchased our sofas from the adjoining The Sofa Store. Thank you Brett & Jason for the continued excellent customer care. Bottom Line- it was a big project and these gentlemen exceeded our expectations. As we now sit in our comfortable chairs, with enormously pleasing viewing and listening experiences, and hear the compliments from our friends, we haven't forgotten the many hours and extreme effort you guys put in to making this happen. ...