Wolf Furniture — Local services in Towson

The Towson Store is A First-Class, Customer-Driven Organization

We’ve never had a bad experience in twenty years of buying from Gardiners, but you don’t really know the depth of a business’s dedication to your satisfaction until you have a problem. That’s when you find out what they’re really all about and I can testify that Gardiners in Towson bent over backwards to turn a negative into a positive and I’m more than pleased—I’m actually grateful. The mistake that was made turned out to be on my part, yet they still worked with me until we were delighted. You just don’t experience service and commitment at this level buying popularly-priced furniture elsewhere.

The living room set we bought looked very different in our home than it did in their showroom and I was certain they’d given us the wrong color. Turns out they were right and I was wrong. But I didn’t have to convince them to help me or threaten them—they WANT to do the right thing. We were handled with kindness and there was never a doubt that we’d leave there happy. Seriously, someone brought us bottled water while we were doing the paperwork on our exchange. I know it’s not my place to negate other feedback that isn’t as favorable, but we were just there, May 24, 2014, and I have no reservations giving this long-established and local organization my highest rating. The selection is expansive and the sales staff is helpful but not pushy. The hit all the right notes.

Kim DeDeo, the store manager, is as professional and classy as they come. Even though the store was packed with customers (this store is thriving. Any suggestion to the contrary is just mean-spirited) she still made time to handle our situation personally, and gave us her complete attention even though there were other demands on her time. She even helped load our van. Who does that anymore?

Gardiners in Towson is well located, has its own parking lot and doesn’t take a half a day to walk through. You won’t get sensory overload and the size feels just about right. Judging by the other 5 star reviews, we’re not the only ones to have had this kind...

Up until recently I have had good experiences with Gardiner Wolf. I have bought furniture for multiple homes and have had zero issues...until I did. I bought a sectional in Mid-Late 2016 that we absolutely loved. Then came the trouble. I had the cushions replaced four times. Yes FOUR (4). After the last replacement from January of 2018 went flat after about 4 months I went to the store and spoke to the manager, Barb. She let me know that this was a service issue and to call to have them come take a look again. She told me to tell them that, "I do not want the cushions replaced again, I want new furniture." So I did. three weeks and several phone calls from me went by and I was finally sent back to Barb who told me that my cushions that were replaced after one year of owning the sofa was a bonus for me and not something they would normally do. I was never told this each time they came out to change them. They changed them because I got a bad sofa. I am now requesting to Barb that I want a new sofa and she assured me 100% that they would not do that. I figured since my cushions lasted on average 6 moths that the warranty on said cushions would be extended by a year but they are not. I would think that they want want to solve the problem long term and keep me a customer but apparently I was wrong. I have spent over $10,000 in this store over the last few years and this is the response I get to a bad piece of furniture, "it has to be an issue with my house" the same house that several other pieces of furniture sit in and I have zero problems. I don't see how this is good business but I'm just one of many so they will gladly push me aside and wait to screw the next guy. All in all, do not go there. Do not buy their furniture, and do not get the...

First and foremost, I would like to thank the Gardiners team as a whole. My girlfriend and I just purchased a new home together and we searched high and low for the best deal in quality furniture for our money, after looking at nearly every furniture store in MD; all roads lead to Gardiners. From the second we walked into the store we were greeted by a sales team egger and ready to assist us. I for one am usually objective to getting help to soon as many sales reps put the stereotypical purchasing pressure the second following their hello, but not at Gardiners they were courteous and helpful and truly catered to our visions and thoughts and not once did we feel pressured into buying one single item. It was quite a relief to hear a salesperson ask a question like; "any specific style you are trying to achieve?" and offering helpful hints in getting the cozy yet modern feel my girlfriend and I were after. The sales team was so helpful and a huge part of why we chose the furniture we did. Just 1 week past our purchase we accepted our delivery at home; the delivery team was kind and respectful of our property and as they assembled and set our furniture, they even walked us through items such as our dinner room table leaf, how to set it up and break it back down and small suggestions like where to stand which make it easier to do! We both could not be happier with our choice in Gardiner’s furniture and their services from sales to delivery have locked in two customers for life! Thanks again Gardiners team! You helped make our first...