New York Fried Chicken (Towson) — Restaurant in Maryland

So I originally called in my order 10 PCS mixed chicken they guy on the phone says 10 minutes, so I'm thinking when I get there to pick my order up that it would be fresh 😫 I was so wrong the chicken wasn't even room temp and there was no breast in my order that was my whole point of ordering mixed chicken. This was my first time here the guy was extremely nice I besides the cold chicken I feel as though this could be a okay place to eat because I did add fries and other things to my order and they were fresh I guess you have to...

I picked up an order of trout fish for my mom and she wasn’t pleased with how it looked or tasted and immediately after she finished a couple of bites, her stomach swelled up. She’s been eating and cooking fish most of her life and knows what it should look and taste like. She called to complain and instead of accommodating her, they told her she could PURCHASE another piece. That’s not good customer service. She’s had their catfish and have been praising about how good their fish is and sending people to them, but that...

Naz has poor customer service. They are inadequate in handling mishaps. Ordered online through company website. Order is delivered through a third party (DD or Menufy). The delivery driver did not go to the correct address. We call the appropriate third party vendors and then the store as a last resort. Naz (assuming) was very rude in helping with a refund. When a new order was placed I arrived at the store to my food not made and again a pissy...