Food City — Local services in Tucson

Do not I repeat do not do grocery pick up here. The worst pick up experience not once but twice. Not only was my pick up 2 hours late from my reserved time, waited for an hour in the parking lot to be given the run around when asked for a manager. Got hung up on, called back to be laughed at after the facted I acknowledged to her that we got disconnected I get it things happen but once she abnoxiously busting out lauging that confirmed to me she did not have no common sense or yet any customer service skills well she was completely rude after I called her out on being unprofessional . Manager definitely needs more training as well. He said about 3 words to me did complely nothing both times. 2nd order ordered 83 items important items all day thing for me (tamales) and got nothing but 3 whole items back from the entire order. After getting message after message my order wasn't ready nobody was at the store. Mind you they were open. OK no more pick up for me here. To go in and see the items that i was denied sitting on the shelfs. Like whaaaaa! Then to be told the lane was closed that we were in, mind you I can barely move he can clearly see my cane and my bad leg, no 1 was behind us therefore he coukd have attended us well anyway we proceed to another lane no big deal just want to leave. To find out he was a manager who told us the lane was closed. Who continued to help multiple ppl after just saying to US he was closed. The nerve. I'll be sticking to my location from now on(spectrum). Worst location I've...

This store has amazing deals on produce!! Thay's the main reason I go. Aside from that, their food selection is really lacking, though, especially when it comes to health food. They don't even carry natural peanut butter. It's typically really busy and crowded here, too, and I often have to wait in line. Most of the employees aren't very friendly towards me and act like they are irritated most times I'm there, so not the best customer service. A lot of times when I check out they basically ignore me and speak Spanish to another customer in line or a fellow employee instead. They don't realize that soy gringo pero puedo hablar español muy bien! :) The parking lot is a little crazy here, too. Another cool thing besides the produce is they have an outdoor grill where they roast chicken. I don't eat meat, but it always smells...

I just received the worst customer service at the deli. I was standing in line so the cashier saw me. She helped the customers in front of me and then walked away as soon as it was my turn. I then stood there waiting for her to come back with two other employee's standing there not attempting to help me. All I needed was a fork for my ceviche since they don't have them available on the counter. I had to literally interrupt the employee to asked for one because they ignored me. I then went to make my purchase and asked for a manager. As I waited one of the lovely employees that ignored me just a second ago was the manager. So I see black people are treated differently then Hispanics. I will never return to this location again. I love Food City but after this I see they don't treat every customer equally....