Yokohama Asian Express — Restaurant in Tucson

What can I say I'm a little disappointed with Yokohama Rice Bowl. They are slow with their service, they are over priced for what you get in my opinion. They are in an old building but it seems to be in good repair. Their menu selection is fairly generous. Their bathroom is located in a door on the side of the building. It's unisex I would say. It is not wheelchair accessible. They do have have parking which is not wheelchair accessible neither is the step up entrance to the dining area. I have included a photograph of the driver thru menu. Overall my experience here is mediocre at best. I would recommend Yokohama Rice Bowl for a change in in your lunch routine one day a year perhaps. I would not recommend this as a date destination or a family out pick either. I feel I'm being generous with my four stars review but I reserve 3 and down for bad experiences and Yokohama Rice Bowl was not a bad experience it just...

Is this the way you treat your customers? I went there and ordered variety with BOTH of them supposed to be teriyaki beef and an order of crab puffs, total cost $16.50. I arrived home (we live quite a distance away from the restaurant) only to discover that I had been given teriyaki chicken. I don't eat chicken. At least the crab puffs were pretty good. So I looked up the website where it says to "contact us" and we will "make it right" and filled out the form, submitted my problem. Also looked up the phone number and all I got was an answering machine. So I left a message. I've called everyday since that happened (4days ago!) NO ONE HAS EVEN BOTHERED TO RESPOND to either my mesages left on their answering machine OR emails. Is that any way to treat a customer? I plan on going there in person (a 45min trip ONE WAY)since no one has the decency to get around to calling me back or...

Yokohama was one of my favorite places to eat when I was a kid in the 80’s, having recently moved back to Tucson I was excited to see this on my way home and drove back (40min) to have dinner here. I was telling my friends about how great it is and I am terribly embarrassed that I did. I ordered the Beef and Broccoli which was my go-to as a kid and it was disgusting- container was 2/3 full of almost raw broccoli and a couple of 1” squares of beef. There was hardly any sauce and I literally had two bites and threw the rest away on my way out the door. My friend ordered the “fried rice” that was basically the teriyaki chicken without sauce. He also tossed his after a few bites. The only thing that was decent were the crab puffs. We essentially just paid $20 for 5 crab puffs and incredibly rude employees. I would give them a negative 5 stars...