Audio Advice — Local services in Tulsa

Had bought new amp, component speakers, DSP and head unit and had problems from the start. When it was "all" worked out, sales person was in vehicle with me while listening and when i said "REALLY?!?!?" he replied "Sounds great doesnt it?". I thought he was kidding, then I finally got him to admit for $4000, it sounded like poop (I am trying to be polite). I dont know if he gave up on me but Jay got in and he immediately said "something is wrong". So, to make a long story short, I like and believe in their products and Jay. Jay made things right (as much as possible). If I could come in and deal DIRECTLY with him, I would spend another $4000 like I had intended to. What I dont have faith in are the sales rep and the installer. How you can allow your "work" to back out of the installation shop calling it "good" when it sounds horrible, wires twisted together and "hacked up" plastic, I will never understand. I am I guess "older" and if it took me as an installer to walk up or better yet, call the sales rep back and explain its gonna take more time to install and TUNE it, then I would. Then as the rep, I would approach the customer and say "I apologize but in order to deliver what we promised, its gonna take additional time", THEN THATS WHAT I WOULD DO. I wouldnt pull the car around and tell you to hop in and crank it up and act as if its the best thing since sliced bread.....I wouldnt and couldnt. If it meant spacing installs further apart, then I would because the repeat business would be exponentially greater. Anyway....I applaud Jay, as the owner, for doing everything possible to make it right. I am kinda a hot head, so when I get to a certain point, I get frustrated and wont let the installer try to make it right and try to tune it when he has proven to me he doesnt have the skill set or he just doesnt want to. TY again Jay...

Avoid this place like the plague install crew is incompetent at best. This used to be the place to go they have been around for ever. The quality of service has fallen off dramatically though. They have worked on the last one from me as I’m searching for a replacement factory radio since the one I have has burned up after a shady amp install. Ive been back four times for them to fix it. I have speakers wired up backwards. Amp wasn’t even mounted. Made appointment for them to make it right when I arrived I was told I would need to leave it with them that they had two installs in front of me. 24 hrs prior when appointment was made I was told only had one job on books the following day. This was the last straw for me I have a new $60,000 truck with smoke coming out of the dash. Management does everything they can to pass the blame to anything possible and refuses to accept the facts. I will be getting it fixed correctly and passing the info to BBB for mediation. The lack of professionalism from Audio Advice...

I don't know how to say thank you enough! No pressure sales. I told Jay what I was looking for and he showed me a Focal system and he let it do the talking. He answered every question I had. I left and visited other dealers in Tulsa. No one could touch what Jay offered. We scheduled the installation. They installed four Focal door speakers, two focal tweeters, one JL sub, Jl amp, and sound deadening in the doors of my 2019 F-150 in about 6.5 hours!!!! PLUS it sounds A-MAZ-ING!!! I can't tell you how good this things sounds. I'm pretty sure I now have the best sounding Ford in Tulsa!! As a musician, I need to hear clarity and let me tell you, Focal doesn't disappoint! Don't waste your time going anywhere else. Jay will work with you to customize the very best system for your budget. There is a reason why Audio Advice has been in business for 40 plus years. Impeccable products and a tremendous staff. Go see for yourself...you won't believe...