Salon on Harvard — Local services in Tulsa

I am writing to express my dissatisfaction with the service I received at your salon. I had made an appointment for my only day off and due to other commitments, I visited the salon to see if I could reschedule my appointment for a later time.

I was driving my husband’s welding F-350 truck, which is a large vehicle, so I parked at the back of the salon. As I entered, a staff member immediately approached me in a manner that made me feel uncomfortable and unwelcome. He seemed skeptical about my appointment and his attitude suggested that he was judging me based on my appearance and the vehicle I was driving.

When I explained my need to reschedule, he informed me that it was not possible to change the appointment for the day and that I would be charged a $35.00 cancellation fee, despite my request being made two hours before the scheduled time. This response was not only unaccommodating but also unfair, especially given the advance notice I provided.

I left the salon feeling unwelcome and judged, which is not the experience I expect from a professional establishment. I would appreciate it if you could review this matter and consider revising your policies to be more flexible and customer-friendly. Additionally, I believe your staff could benefit from training in customer service to ensure all clients feel valued and respected.

Thank you for taking the time to address my concerns. I look forward to your response and hope that future interactions with your salon will be...

I’ve been looking for a great haircut and a neighborhood salon for quite awhile now, with nothing quite hitting the spot. Driving by on Harvard, I spotted this gorgeous spot and gave it a try. A walk-in on a Monday is a long shot at most salons, I tried a few today with no luck. Luckily Kimberly had a cancellation today and was able to fit me right in. The salon is beautiful in classic black and cream colors with gold accents. I was offered water coffee or tea upon arrival. I explained what I was looking for and showed Kimberly a strange video of me with a great haircut I loved, she was patient and kind and definitely understood the assignment. I’m walking out with layers and movement and a new confidence!!! Will be back soon, just to feel special for just a little bit. And a...

I LOVE EVERYONE IN THIS SALON AND ITS ALWAYS A POSITIVE, LOVING EXPERIENCE AMAAAAZING VIBES ONLY IN THE #SALON OF #HARVARD!! #LIZZIE #ROBERTS IS THE ABSOLUTE BEST. SHE BEEN TAUGHT BY DREW BARRYMORE'S HAIR STYLIST ON PRECISION CUTTING AND TECHNIQUES. SHE LISTENS TO WHAT YOU WANT AND ALWAYS EXECUTES IT BEAUTIFULLY! GO HERE! YOU WONT REGRET IT. SHE IS AMAZING WITH ALL COLOR AND COLOR THEORY. THE HOSPITALITY THEY SHOW IS AMAZING. SO HAPPY I FOUND THIS PLACE AND IVE BEEN GOING TO THIS SALON FOR 9 MONTHS NOW. LOVE LOVE LOVE. ❤️ 🫶🏻 ❤️ 💙 💜

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