Michaels — Local services in Turlock

The closest Michaels is a 40 minute drive 1 way. I made the trip because Caron Simply Soft was on sale at an unusually low sale price. First, their normal selection area for this yarn contained a fifth or less of the colors available in this yarn. As I walked out after purchasing the few available colors I needed I noticed over a quarter of the skeins had run up at the retail price. I went back through the line and when I pointed out the error the clerk took the "computers are never wrong, please go away" approach to the problem. I never give sales associates trouble over problems because they usually don't have the ability to solve them. I asked for the manager. She started out with the same approach but I kept going back to what the store's posted signs and weekly ad showed as the price. Finally she redid the sale at the corect price but her "friendly" attitude was she was doing me a big favor by honoring the advertised price. Computer systems frequently have incorrect prices on weekly sales for many businesses and it's not the fault of store staff. But customer service. Errors in the system should be immediately solved for a customer without store personnel 1st acting as though there's no problem and then acting as it they're doing you a favor by providing the item at the correct price. I won't be going back to Michaels any time soon. Although incorrect prices in the computer are irritating it's the blatant disregard for customer service that will keep me away from...

Love this craft and hobby store. Where Hobby Lobby and Joann's is more of a fabric sewing store, Michaels is more of a hobbyist and toy store. Lots of art supplies, and any kind of craft supplies. Not a lot of fabric but some. Lots and lots of gorgeous beads, a huge variety, and seasonal decorations, party supplies, a decent baking section, custom made floral arrangements and a big framing section. They will professionally and beautifully frame anything. Also offer a huge variety of baskets in many different shapes and sizes. Many different scented candles of various sizes and colors along with supplies to make your own as well. Rather big section of Mission building products offered for that ever famous Mission Model assignment from elementary school. Knowledgeable and helpful staff, of course I am bias in that area cause I worked there myself many years ago. Great and fun place to work. I loved it. Stamping, scrapbooking, a big Crayola area and a huge list of classes they offer, along with fun projects for the young ones. And for the bargain hunters, there is always a $1, $2, $3, section of fun items located in the front of the store and a fairly big clearance section with lots of neat and money saving products are located. Never know what you might find and didn't realize you needed til...

I shop at this Michael's weekly. Today I had the worst experience, I will never shop there again. I buy frames there in bulk. I spend about $200 a month just in frames. But today was terrible. There sign were wrong that were hung up. Saying buy one get one free! Then when I got to checkout with 6 8x10 frames to pay for they weren't on sale. No one in the store was helpful. The poor girl checking me out was the only nice one trying to figure out what was wrong. There was a sale sign hanging right above the frames. Employees telling here there wasn't. Then after 10 minutes of holding up the checkout line, the employees pulled the sale sign down showing me it was old and it was buy one get one 50% off. When I know it said but one get one free! Like I said I buy these frames from them weekly and today it was the worst customer service I've ever experienced. I will now take my money elsewhere to buy frames in bulk weekly instead...