High-Tech Battery Solutions Inc. — Local services in Twinsburg

My experience with this company was less than good. Firstly I ordered a battery upon searching for the part on the web, and finding a good price from this vendor. Order confirmed, then email updated to say that order was shipped and arriving two days ago. When it did not come in, I contacted the company by phone, and they informed me that only the label was printed, but it would ship out yesterday. Today I received a call that the battery is not in stock and that they have no idea when it will arrive from the manufacturer. The rep said he would cancel the order. Thanks for the 5 day time suck. I just wonder what would have happened if I did not contact them. Seems like poor practice at best - shady at worst. Update 6.16.22 Thanks for the apology. Certainly understand inventory issues. But you might want to dig deeper into your system due to the fact that after 2 emails on the first day confirming order and printing shipping label, I then received an email the next day stating that the item actually shipped and giving the tracking number. That is very concerning that your system actually went past the label printing stage and did not verify physical verification (automated or not). I am surprised that this was not an...

One Less

Life is apparently a bit too rich in irony. I have a rack of computer gear, mostly to run backups and test things in a safe environment. My backups are stored in a NAS server protected by raid software. The NAS server is protected by my APC UPS, there to avoid damage from unplanned and uncontrolled power down events. The irony is that when the batteries begin to fail the UPS apparently exercised the AC power a bit to much causing the breaker to trip and despite the UPS, no, because of the UPS I suffered several uncontrolled power down events. This led to a failed drive and nearly loss of my digital assets. I ordered a set of batteries. They came quickly. They fit. The UPS now functions normally and I have one less problem and a greater...

They have an excellent selection with great prices and my order arrived promptly. I received the correct battery for the product but the manufacturer had since changed the type of battery in their product, probably due to availability issues. Sadly, the lead connections are different. Techbattery promptly emailed me return postage after answering the phone with a real person even though this issue wasn't their fault. I have to say, customer service is indeed excellent! I had to scour the internet for this old type of battery but I haven't received them yet from the other company. I may have to end up buying a newer product completely. In any case, Techbatterysolutions is first...