Mercedes-Benz of Tysons Corner — Local services in Tysons

Disappointing apparent Bait and Switch Experience- I had bought my last Mercedes at this dealership 3 years ago in July 2022. I was in the market for a CPO CLA to replace my current car so I left my information vial email on the dealership website to be contacted as my old salesman was no longer there. I was interested in a 2025 Gray CLA clearly listed as a CPO on Cars.com, also on the MB USA website and it also had all the CPO paperwork directly on the dealership website- mechanics checklist CPO list , listed as a CPO on the Carfax with a date of 4/14/25 etc. I also had interest in a another similar black 2025 CLA like my current model. Glad I downloaded all of these CPO documents for the gray car.

I made an appointment and drove 3 HOURS from PA to VA to get to this dealership. I was greeted by the salesman named Sang who was polite and knowledgeable. Both cars were pulled out in front of the dealership. I test drove the black car first no issues. The gray car was 2nd & Sang said there was a tire vibration the last test driver described but he wanted me to take it out as well. It was very obvious issue the 1st time I hit the brakes. When we got back I confirmed that since it was a CPO these issues would be taken care of prior to purchase and was informed of course they would.

In the end since I did not want to have to drive back another time from PA to VA for a 6 hour round trip, I decided to negotiate for the black vehicle as it was ready to drive off the lot. After the typical back and forth "your trade has this issue or that issue" we came to an agreement and shook hands on a deal.

I was unfreezing my credit prior to filling out their background credit check application.... I was told in case my paying in full by "check bounced" since they did not really know who I was? Ok whatever, I get it a bad checks must have happened before and the dealership has procedures- no problem. During this process I was informed for the first time the black car- a 2025 with around 6,500 miles was not a Mercedes CPO? A 2025 with that few miles and not a CPO? Ok I guess the dealership has it reasons, so I told Sang without the CPO there was no deal.

Sang went and checked with the gatekeepers at any dealership the sales managers to see if something could be done. He came back and said he said "NO to the CPO certification". At that point I said no problem lets talk about the Gray car. Get the wheel/brake shake fixed under the CPO warranty and I would drive back down when it was ready to pick up. I was then told they were removing the CPO certification on that car as well. WHAT, HOW, WHY? The car I drove to VA in the1st place for, the car clearly listed numerous places as a CPO and the primary reason I drove to this dealership to work out a good deal is now not a CPO! I was told they had discounted both cars so low in order to move them so they were NOT going to honor a CPO on the Gray car now as well.

Needless to say I quickly asked for my keys to leave. However before that happened I was presented with a "deal" for a brand new black 2025 CLA with 1 mile on it. I declined as why would I want to pay additional multiple thousands of dollars more when the CPO on a car with around 6,000 miles would mean an additional 1 year warranty beyond the 4 year factory warranty and additional coverage after 50,000 miles.

Another 3 hours to drive home and added up-what a WASTE of 9 hours of my life. It was the last Saturday of the month and the showroom had very few customers the 2+ hours I was there. When I bought my last car there in 2022 on the last weekend of the month the showroom had numerous people waiting to even talk to a salesperson. To me another sign something is amiss at Tysons corner MB. I never write reviews but after processing the entire day again 24 hours later I had to leave a review. Based on some of the most recent 1 star reviews I just read online it appears this dealership has lost it edge and it's focus on customer service. Hopefully somebody at PENSKE automotive group...

The absolute worst experiences with these people. I have been going to them for a while. I have always been pretty patient with the speed of service and lacking customer service. Cause I understand things get busy.

But this last time I went, I had to get my exhaust replaced as it was cracked. Took me a week to get this answer, but I approved the repairs, and another week later, it was done.

I picked it up, and not 24 hours later, the engine light is on. I took it back in and asked if they could make sure everything was hooked up correctly since the error code qa P0410 and it was the second air system purge valve. Which is a part of and usually detached during repair to the exhaust system. They said no, i needed to replace the pump and said the engine harness needed to be replaced because after slicing open a wire, they think it's corroded, so another 8000 dollar repair that might not be necessary

I was like, can you repair the wire and replace the pump? Have you tested the current of the wire?

They took over 10 days to get back to me with these questions, I emailed, and I called, no answer for a while. Finally, they said they would repair the wire and replace the pump.

I get it back after putting in more money to repair this car and get it back a week later.

Guess what happens? Not even 24 hours late, same code pings with the engine light coming on. Now they said and told me the wire could be faulty and that I will most likely have to bring it back in and do the full 6000 repair for the engine harness. And how they talked to me about it raises some flags. So, I decided to take it back home to Texas.

Before anyone says you drove a car with an issue blah blah blah, the main reason for that pump is to help expel extra gas on startup and help with emissions. A one-way drive to Texas only stopping for gas isn't going to ruin the engine, but prolonged usage could, so i did it as soon as i had my next days off.

I took it out to a garage in Dallas that has worked on my car and has dismantled and rebuklt it from the ground up doing high cost repairs. (mind you this dealership is supposed to have a certified mechanic to work on my car as it is manufactured by them, at the end ofnrepairs they are also supposed to and put it in the invoice they do a inspection all over for the car)

What did my Dallas garage find? The pump had never been properly reattached to the exhaust system. I want to be very clear. These aren't things that just can wiggle off. They get secured to it so they don't. They were never returned to their original position. I also missed a few engine ties, which during an inspection would have been noticed. And I drive a smart car. If I hit a bad bump, that could have been really bad considering my engine was not fully secured to the frame.

The second repair wasn't necessary, nor was the engine grid quote.

I have been trying to get a hold of managers, and the general manager is usually so happy to lay his email in the reviews here. But they all won't return my call for 3 weeks. So watch he will have an assistant put his generic reply here and not do dick. He has my number. He can call me if he really cares.

They have not said sorry, at the very least, taken responsibility or offered me any consideration to the fraud and negligence on their part that could have been fatal.

All the times I have been there they could answer the phone most staff stands around doing dick all especially the service staff.

Don't do repairs here. I can't speak for sales, but if they are going to treat your safety like a money laundering scheme, what to say theybarent taking you for a ride with their sales...

My experience with the @TysonsCornerMB Service Center was one of the worst service experiences I’ve ever had. I view Mercedes Benz as a world class automobile company, and given that, I expect top notch service. Background: I have owned five Mercedes Benz cars over the last 24 years and my car is in immaculate condition, but not under warranty. I took my car to Tysons because @MercedesBenzUSA offered me an extended warranty to fix a fuel leak, at a certified MB dealer, and then reneged on paying for the service. This played a role in the first five days of my 16-day service experience. My experience with Tysons:

1. Nobody returned calls. I had to physically visit the service department four times to get status on my car.

2. Nobody greets you if you walk in. I had to seek out the customer service people on each visit. Each time I politely waited while people walked past me without any acknowledgement. On one occasion I stood there for five minutes while I watched the servicemen talking and laughing. I had to go up and ask if someone would help me.

3. Always had to explain what was wrong with my car. Each time I visited, I had to explain how to test the fix the fuel leak. When I picked up my car after 7 days, I drove off the lot and realized that they had not tested the fix as discussed, and the check engine light was on (quoted $2,000 to fix). I returned the car. It stayed in for another 3 days. Think about that: the customer had to explain to the service department details about the fix and the quality inspection steps.

4. Inconsistent courtesy inspections. Both times that I dropped it off they performed a courtesy inspection but never addressed the problem I brought it in for. I had to remind them both times. The first inspection suggested five fixes for $5,000 (and nothing about the fuel leak) and the second visit identified two of the five previous problems with the other three OK. I declined all recommendations.

5. Rental car. During this time, I had a courtesy rental (2 stars for that). I received an email on a Friday evening that said if I didn’t return the car within 24 hours, they would charge me for it. I saw the email at hour 23 of the 24-hour deadline. I called Tysons and a sales representative answered. She told me that Service was closed and there was nobody there to receive the rental. I asked for the salesperson’s name, so I had proof that I tried to return the car. She refused to give me her name stating she didn’t want to get involved. What kind of work environment constitutes a reply like that?

Your experience may differ, but keep in mind that when you buy a car from Tysons Mercedes, you will spend more time in Service for routine maintenance than you did on the the sales floor. Is this the type of service you want or expect?

Update: I contacted Jason, via email, two times based on his response below. I looked forward to hearing his viewpoint. I...