De George Jewelers — Local services in Union

Does no one believe in customer service anymore? First they lured us in with excellent service when it came to choosing an engagement ring and worked with my husband to find a beautiful diamond within budget. But when it came time to find our wedding rings, the place turned into a whole different store.

We came in to order our wedding bands. I was asked to show my engagement ring and they picked out the matching band. I was so elated that I never noticed the RED FLAGS! he never even looked up the brand or the SKU number of the engagement ring. However he did match up a band with the ring. I looked and said very nice. I made sure that it looked good together. Then it was time to find my husband a band, and neither he or I noticed that he sized his right hand instead of his left (which could be the only other explanation for what happens later). He then offered us the floor model for $100 less than ordering a new one. Again, being as excited as we were, we thought that they were doing us a favor.

When it was time to return to pick up the wedding bands, my husband tries on his ring and it was too loose. He said it might be because of the weather (it was cold and people's hands don't swell up in the cold) And that it would cost another $200 to order a custom size one since they couldn't resize his type of band (what happened to the $100?) We settle for the beads instead.

Then they bring my wedding band out. RED FLAG they bring out a completely different band from what I had ordered insisting that I ordered it. I had to tell them that DUH that the ring wouldn't even fit my pinky finger!!! Then they found "my" ring. We pay our $2000 dollars and leave.

We get home and we place our rings in a safe place. Three days go by and I have this gut feeling of feeling duped. I ask my husband if he will let me see the wedding band again, wear it and inspect it a little more. He said it was bad luck and that we were fine, they wouldn't have done that to us. So I said okay. The next day, while he was at work, I pulled out the ring. I looked at it closer, and the prongs were bigger, the diamonds didn't line up and the band was thinner. I looked inside and the brand stamp revealed that it was completely different band.

When my husband came home, we called to inquire if this was truly the ring I ordered. They said yes. They had no comment as to why it was a different brand. We said we didn't want it and we wanted the RIGHT band to which their reply was "What am I going to do with a size 10.5 ring???"

Clearly they were not going to help us, I complained to the actual company that produced my engagement ring, and they could not do anything about it. So I settled for the fact that we got owned. It's a symbol of our marriage after all right? I could wear a wooden ring, it would not matter. But at the same time, if Im to shell out a grand for a piece of jewelry that IS supposed to mean something more than just a ring, I expect it to be perfect.

This was back in November and I'm only writing this review now. Do not go here. I am a supporter of family owned businesses but if I had to do it all over again, I would go to bigger companies or buy directly from the designer because at least if there was a problem, there is a CHANCE of speaking to higher ups and getting your problem resolved. They will ask you "is there a way I can help you" NOT with "What am I going to do with a...

I have gone here about three times and every time that I have gone, I have left very happy and satisfied. I originally went back in June 20 23 when I was getting ready to propose to my fiancé. I came on the recommendation of my parents who have been longtime customers and talk very highly of the place. The day I came I worked with Jason and he was very kind and welcoming of all questions and understood the fact that as a young guy I don’t know anything about jewelry lol. Nonetheless, he was very, very kind and very fair with pricing and made sure I stayed within my budget and didn’t try to rip me off by letting me know what was the best deal for what I wanted. I thoroughly appreciated the honesty and loved how the engagement ring came out and so did my fiancé she said yes. We received many comments on how nice the ring looks. We had to come back one more time to resize the ring for her, but they were very kind and understood. The fact as young people we really were excited to wear the ring and were very efficient. Every time that we do come, they also do a complementary ring cleaning for her. Our most recent visit Two weeks ago as we came to buy our wedding rings and we were very pleased with how they came out and Jason once again hit a Home run for us as he was an awesome help, and his customer service is through the roof. All the gentlemen employed at the store are great people and very patient, and are not pushing in the slightest. I think anybody leaving a bad review probably was under the influence of something because I cannot say enough, kind things about the store and the management. The day we came, they were not pushy at all and let us try on many rings as it took maybe two hours, but Jason was very patient and made sure we were truly happy with what we were buying. I can honestly say I see myself coming back now as to buy more jewelry, other than just rings because I appreciate the honesty and truthfulness behind their business. Thank...

Shame on this jewelers. I just called to see if they were interested in buying my engagement, wedding and his wedding ring due to a very sad, painful situation. We bought so much jewelry, watches, bracelets, charm bracelets, necklaces there and he couldn’t be bothered. He only wanted the Gold. The rings are full of diamonds. At the end I started to cry after what I have been through and right away he said “ GOODBYE “. No compassion whatsoever and after all the money we spent there. Ladies, run, run to another jeweler. The only time they are nice is when you are handing them cash. They don’t care about the special rings that you dreamed of, the pieced that they made, only CASH. I have never been so disgusted by a business in my life. And you can call and say you are sorry, I will NOT take this review down. Sorry, it’ NOT CASH. All, Run, run away from Degeorge jewelers. They even took pictures of us in the store, putting on my engagement ring....