Bagels & Beans — Restaurant in Union

Local customer here writing this review with the hopes that others speak up about the obvious decline in portions of ingredients on breakfast bagels. Why order a Taylor ham and egg sandwiches to get 2 slices of razor thin Taylor ham obviously sliced with a deli slicer. Disappointed, does the ownership team think a customer can’t see the obvious???

I’ve been a loyal customer of this local bagel shop, especially for their Taylor ham and egg sandwiches, which I used to enjoy.

Lately, though, the quality has really taken a nosedive. The last few times I ordered the Taylor ham and egg, I was shocked at how little Taylor ham was actually on the sandwich. What used to be a hearty, satisfying breakfast now feels more like bread with a hint of razor thin sliced meat. It’s disappointing and customers notice these shortcuts..

I understand times are tough and costs have gone up for everyone, but if the portion sizes are being cut back this much, customers at least deserve transparency or a price adjustment. Otherwise, it just feels like we’re being shortchanged. I’d rather pay more for a good taylor ham and egg sandwich.

I hope this is not the new normal. I want to keep supporting local, but it’s hard to justify coming back unless something changes. Owners step it up, your customers notice. If your slicing Taylor ham in a deli slicer and giving 2 razor thin slivers to your customers, you are...

So the bald head white guy in this establishment is very rude with poor customer service skills this is the second time me and my husband went to this establishment and was treated poorly.. We can be the only one standing at the register and he overlooks us... Today my husband went in today and stood se the register for at least 5 minutes until acknowledged by another worker while he was standing there.... We decided today to place the order before we came in... So the other worker said the food was ready... upon checking out the the bald headed white guy looked passed him talked to other people while they were coming in assisted another customer... So at this point this is blatant disrespect.... I'm not going to pull the race card because there are other blacks that frequent this establishment however I myself feel it is because it's all smiles to other with other customers..I lived in Union 15+ years and live in this area I've never experienced this before smh it's sad because everyone on this strip from Chestnut deli and on no us and will tell you we are great people smh and they know what we want as soon as we walk in because we are constant...

I come to this store very frequently as I do many other bagel stores throughout New Jersey because of work. Hands down the absolute worst customer service you can ever imagine. They are beyond slow, sometimes you will stand in like for 10 minutes with little to nobody in the store. I attempted to call four time’s to place my order and nobody answered, got here and told them I called four times and the girl said “we are busy” and walked away. Hilariously there is FOUR PEOPLE working behind the counter and TWO people doing the cooking. Anyone in line you talk to think it’s ridiculous with the customer service. The only thing this place has good going for itself is the fact that it is hands down the absolute cheapest in all of New Jersey for good quality food. If they ever raised prices they would probably lose most...