T-Mobile Authorized Retailer — Local services in Upper Chichester Township

Switched over from att and my phone got locked 3 days straight. I was in the store for over 4 hours - till 10pm - 2 hours after store closed trying to figure it out. The next day I sat on phone for hours and went back in store again, still nothing. Day 3 I go back and they tell me I need to buy a new phone from T-Mobile cuz my att phone is locked - not true. (Why should I put out $$$ when I already paid off my current phone??) After speaking to T-Mobile geek squad they were able to walk me thru how to reset the SIM card at home over phone and I now have a working phone…. I was mislead and provided false information originally and am very upset it took this long to figure out. Having two phones, one mine , one my boyfriends, my phone was broke so I traded in for an iPhone 13 as it was the most affordable option other than the SE which I currently had. to find out I could have gotten an iPhone 15 for free BUT they didn’t tell me about it until I went to the store the 3rd day to resolve problem with the other phone. Very misleading, manager and assistant manager do not know what there doing or truly care for there clients/ customers. Although there just employees at the store they have no idea what there doing or talking about. Be careful your not taken advantage of by there unknowleged “managers” who causes an unnecessary problem that took over so much time to handle and figure out the...

I have worked in various customer service roles in the past 10 years. But I have never seen someone like the ones I encountered in this store. Went there to activate my SIM card since I lost mine and the stares I received immediately upon entering the store, sounded more like “WHY ARE YOU HERE!”. No customer approach skills, no greetings, nothing. There are basic etiquette’s you’re supposed to have working in customer oriented environment of that kind. That was just that; but things went further downhill when the lady “customer rep” started making comments about my iPhone 8 with cracked screen and telling me that I need to get rid of it and I need to buy a new phone. She made all those comments while customers where present and she made sure she said all of that to embarrass me infront of Everyone while other associate giggled in the background. It’s really a shame how t-mobile even employs individuals of that caliber with zero passion for what they do and no customer service etiquettes. Never stepping foot in there even though it’s closer to me. I rather go somewhere else where I am respected and people are not judged based on what phone brand or...

I had an amazing experience at T-Mobile thanks to Po! He truly went above and beyond to help me at the very last minute when I was dealing with a frustrating situation from a bad experience with Verizon.

Po was professional, knowledgeable, and incredibly patient. He took the time to walk me through everything I needed to get my WiFi set up and made the entire process smooth and stress-free. I came in feeling overwhelmed, and he completely turned my day around with his calm attitude and expert help.

What stood out the most was how genuinely he cared about making sure I had what I needed, without any pressure or hassle. He explained everything clearly and even stayed with me to ensure everything was working perfectly before I left.

T-Mobile is lucky to have someone like Po on their team. If you’re ever in a tough spot or just want great service, I highly recommend asking for him. Thank you again, Po, you’re...