Greenfield Foot and Ankle Associates — Local services in Upper Darby

Let me just state that I believe Dr. Greenfield should have beyond 5 stars because he is absolutely amazing. He did my mother’s surgery and it went extremely well. She’s now in the healing stage and I can only foresee that she’s going to get better. However, the preparation for this procedure was extremely difficult and no walk in the park. Dr. Greenfield’s surgical coordinator Donna was horrible and didn’t make this process easy at all. I spoke to her two days before the procedure and she stated that my mother needed her pretesting (EKG, bloodwork, etc) done before she could be cleared for surgery. The deadline to have all paperwork in was by 12pm the next day or the surgery would be canceled. I also had some clinical questions which she then transferred me to a clinical nurse by the name of Jennifer who answered most of my questions and she assured me whatever she couldn’t answer Dr. Greenfield would respond to the next day. Long story short the next day, Jennifer called and said she got most of my mother’s paperwork and was just waiting on a few more and they were going to try and put my mother back on the schedule. But wait, why did they have to “try” and put my mom on the schedule if she was already on there? Apparently, after I ended the conversation with DONNA, she canceled my mother’s surgery assuming that she wouldn’t get the paperwork in time without so much of a phone call. I expressed to Jennifer (clinical nurse) how upset I was and requested that I speak to Donna. She then said she would speak to Donna and they would get back to me. I didn’t receive a call and called Dr. Greenfield’s office back and requested to speak with Donna. Once again, Jennifer answered the line. At that point I was confused, because Jennifer works on the clinical end and Donna is the surgical coordinator. Why was I speaking to Jennifer about paperwork when that’s Donna’s position? I now realized that because Donna knew she messed up she was avoiding the issue, which included speaking to me or my mother. And instead of doing her job she placed Jennifer as a “messenger” to handle what she should be handling. Donna needs to understand that patients are dealing with the stress of having to have a procedure done, and dealing with a negligent staff member is extra stress which isn’t needed. She either needs some training in customer service or maybe this isn’t the position for her. Although, Dr. Greenfield should receive 5 stars, due to the lack of professionalism on the office staff’s end, I was forced to give...

I was seeing Dr. Cornell seeing for routine diabetic care..she is a wonderful caring Doctor. but trying to get an appointment with her it takes too long. After speaking with one of the nurses in the office who was really rude..we have decided to go out and find another Doctor...... not all the nurses there are rude some are very nice... My brother received a $25.00 bill for a no show appointment...I have canceled our appointment so I am not sure why he is getting a bill for a no call no show he is no longer even a patient of that office anymore so why did they call him saying he had an appointment there and why is getting a no show bill if he told them he isn't a patient there anymore......I know the girl there is very rude....and nasty...I will be calling to get to the...

I've been seeing Dr. Rhonda Cornell for over a year now and I can't believe how great my feet are feeling now!! At the age of 65 I've never been offered the options for accessories on my toes or attached to individual toes by any other podiatrists. From the start it was trial and error but everyone is different with their own situation. I now wear 2 different pieces on my left foot and 1 on my right, such a relief being able to walk with less pain now. The staff is always professional, friendly and sociable. It's so great to know that people like Dr. Cornell take the time to listen to your problem and assess the situation for giving advice to help...