Giant Food — Local services in Urbana

This rating is in regards to their online ordering and delivery service to your home. First off, we must say that all of the delivery people have been great (but that could be because we always tip a % based off of our bill). Now, if all you are getting are pantry staples, like boxed cereal, juice, canned goods, or cleaning items, etc. then this setup is great. Nothing that can break, etc. Frozen and cold food can be iffy depending on when you set up your delivery time. Go for as early as possible because I do not think whatever system they are using to keep food frozen/cold is efficient past a certain time frame. And I would suggest avoiding getting eggs at all. This has been nothing but a disaster for us. First time we said nothing, as only a few eggs were broken. Today, both cartons were crushed. And fresh produce? I know that I am picky, but we have received food with mold on it, crushed items that cannot be used at all, and old, mushy, unappetizing produce. Whoever is picking out produce needs to be shown what not to put into a customer's "cart." I feel like we keep getting the stuff the produce people are removing from the bins and getting ready to toss. But what is most frustrating is the fact that there is not clear or easy way to file a complaint regarding any mishaps regarding these online deliveries. I have had to just send any to their main "complaint" section and hope that someone there will forward our claim to the correct person(s). And that has happened. And we have received credit for any and all mishaps. But I think our days of using this service, other than for the most basic and unbreakable of items (and forget about chips!), is coming to an end. UPDATE: I called and talked with a rep who fed me the usual script of how they want to make sure their customers are happy and we got a credit for the ruined and bad items. Again. But what do they plan to do to make sure that this does not keep happening (I am sure that I am not the only person who receives damaged or bad goods)? I think I specifically asked (they have a recording so would know for sure, but if not...). I keep hearing the same blah blah blah but each order we get the same problems continue, and in our case, are getting worse. (The only way to not have any problems is to stop using this store for anything other that stable shelf/pantry items). At least Giant is not a pain to work with in order to get a credit. 6/17/21: UPDATE. We still do not, cannot, order produce because each time we have had to toss damaged and/or spoiled food (and when we report do get reimbursed; but just the same, we wanted/needed what we ordered). And we still do not know why this is such a problem because each time it has been very obvious that the item was spoiled. And some of the damage has been done in the delivery process (or maybe in the choosing step?) as it would be, for example, squashed tomatoes, but some of the damage it is obvious that it was damaged before being chosen for our cart. Yes, I have talked with someone at Giant, and yes, I got the same spiel about how we are important customers. But so far nothing has improved, so we decided not to use their ordering online and delivery service. If we have to go into the store because we want fresh and undamaged produce, then we will just do the rest of our...

Today was my first time shopping at this particular Giant. When I used the self-checkout, an older gentleman proceeded to stand directly behind me after I scanned my very first item and immediately instructed me to place it down in the designated spot beside me. I only turned in his direction because I noticed someone standing uncomfortably close behind me—I was not confused about where to place my items. Shortly after, the machine malfunctioned, so I proceeded to a cashier.

I then requested to speak with a manager regarding the gentleman’s behavior, as his close proximity made me feel uncomfortable. When the manager arrived, I explained the situation, but she responded by saying that he does the same thing to her every day when she leaves with potatoes, as if that excused the behavior. When I expressed that he should not be hovering over customers, she simply said "okay" and walked away without offering any reassurance or acknowledgment of my concern.

My intention was never to get the gentleman in trouble, but rather to address the need for more personal space for customers using the self-checkout. However, since I felt dismissed by the manager, I am now leaving this review because I find that response unacceptable. Customers deserve to feel comfortable while shopping, and this issue should be addressed...

Giant Food 3530 Sugarloaf Pkwy, Frederick, MD 21704

I have consistently had negative experiences at this grocery store. Firstly, the prices are significantly higher than any other store within a two-hour radius, which is particularly frustrating given the overall poor quality of the shopping experience. The layout is cramped, making it difficult to navigate the aisles without bumping into other customers. The parking lot is also notably small, adding to the inconvenience.

A major disappointment is the lack of fresh-cut meat, with only wet-aged steaks available at prices much higher than those for fresh meat elsewhere. The self-checkout system is particularly problematic. The machines are slow, often requiring multiple attempts to scan items, and the bagging area sensors are overly sensitive, frequently triggering unnecessary alerts. This process is far more cumbersome and time-consuming compared to other stores.

Overall, shopping here is a stressful and unsatisfactory experience. It appears that management has not addressed these numerous issues, suggesting a lack of attention to customer experience. In summary, the high prices do not reflect a quality shopping experience, and significant improvements are needed. I feel sorry for the residents of Urbana who is stuck with this as their only option for a...