Quality Plumbing — Local services in Urbana

If you're looking for someone you can actually trust. Someone who is fair, who won't BS you, who will communicate with you the entire way, this is who you want to work with.

I've had Quality out for sump pump issues, plumbing updates, furnace work, they've replaced my 40 year old water heater.

They guarantee their work. They really go above and beyond. I had a part on my furnace recently replaced, a fan controller, and after a couple of months it died. They were out the next morning, and replaced it, at no cost. They even took all this time to inspect the heat exchanger, and didn't even charge for a diagnostic.

They walked me through the system, possibilities, options and gave estimates.

They never pressure you into anything. They aren't salesmen. They will not try and trick you into unneeded repairs or replacements.

They are also always kind and courteous.

I can't stress it enough. We all know how stressful it is to find someone you can trust, to take care of your critical systems. It's not something to mess around with.

You can cut to the chase, go with Quality. You'll have the same experience. Incredible team across the board.

I've used Quality for years, everyone I work with recommends them, my mother recommends them, as do her neighbors. I should have left a review sooner and I'm going to encourage all of them to do the same.

It's about time good work...

Had a water heater issue, called Quality because they had a sticker on my unit since they had apparently installed it. Two guys show up, neither offered their names, or were very personable, took a look at my unit for about 10 minutes, cleaned it, assumed it might be some gas hose problem then spent about 20 minutes on the phone outside of earshot finding a part to fix it. They came back with some story about the part being about $450 plus shipping, then $96 per hour to install plus a possible 10 day wait on the part. Of course they offered to sell me a new water heater for around $785 plus another $96 per hour for install, with an estimated 4 hour install time. Then I paid for their service call, which was $96, but I wanted to use a credit card so they charged an extra 4% for using a card.

I called Mattex to get a second opinion, they were out within 30 minutes, spent over an hour trying to fix the problem, couldn't do it but offered to get the part within 24 hours at a much cheaper rate instead of the 10 day wait. I opted to buy a new unit off them instead since they offered financing and they also had my unit installed the next day...

Nothing as it should, sloppy and messy. They came to change an old pipe with a new pvc one. When they left, they didn't check to see if the water was working properly: no shower for me and my family that night. Called the emergency number, no answer. They came back to solve the problem, charged me for labor and left. They reassembled my shower knob improperly. No shower for me and my family that night. They came back a third time to collect, fixed the problem and left. A crew of two, one worker, one apprentice, both charged at full price. Installed a gas line, it sticks 3 inches off the wall and my gas range can no longer stand close to the wall. I now have to call somebody else to fix that problem. As a minor thing, they never cared about stepping all over my floors with dirty shoes. Fortunately, I don't have carpet... I think you are better off by opening your house to a group of hooligans. The damage will be worse for sure, but it will be...