Best Western University Inn — Hotel in Urbana

I stayed there for one month so I had the chance to see its full operation. I will try to provide details that I hope future customers will find useful. The room was of a very good size, tidy and clean.Toilet was fine, too, while hotel provides different size of towels and toiletries! I enjoyed a very comfortable huge bed as well as the sofa chair,while the desk is useful for those who want to spend some time for work. Fridge and microwave work perfectly. I had housekeeping every single day and change of seedbeds every 3-4 days. The hotel provides a descent breakfast between 6-9. In my opinion the breakfast time could be extended up to 10 - 10.30 am at weekends! The choice of foods is good enough for someone who stays 2-3 days and includes boiled or scrambled eggs, with sausages or warm sandwiches. Milk and cereals, some choices of donuts and a funny pancake machine! Filter coffee and hot water for tea are provided 24h per day. For me, because I stayed for one month, I would prefer a somehow larger variety in the breakfast. I used 4-5 times the small gym of the hotel and it was “ok” for keeping your body moving, nothing special, but I haven’t seen something much better even at very expensive 5* hotels. I didn’t use the swimming pool, but I saw other customers to enjoy their time there. All the staff were friendly and helpful. Something that I noticed and made my stay very good was that the staff who work there are happy! Please note this is very important for us as customers! When we stay at a hotel or go out for food or just when we have the role of the customer it is so important to meet smiling staff who is happy! Staff in this hotel look happy for their job and they have very good relations one to each other (this is also a credit for the manager who hired these people :)). Overall, even though the hotel is not a luxurious one, I would say that it is 100% value for money hotel. I give a 5*, not because it is the best hotel I have ever been, but because it worths every single dollar I paid for this hotel. Thank you guys for the warm accommodation I had the...

This is now my second review of this hotel. My first one was take down! Do not stay here! My 8month pregnant wife and I were in town for a wedding and she woke up at 4 in the morning with bite marks on her face arms and legs! We had friends in close by hotel that we walked over to the night before so at 4 am I said probably mosquito bites . Then 8am comes around and she wakes me up screaming there’s bed bugs! She shows me some crawling on the bed. We go to the front desk and demand a refund for the trip and that we were checking out! They said we can give you the refund for 10/05/24 since we where checking out but for 10/04/24 the night we had already stayed they would have to have a exterminator come find proof of bed bugs. Before we get that night back. So on to now Sunday 10/06/24 another friend of mine who was at The wedding And staying there as well found bedbugs when they woke up. He took a cup from the hotel room, got one the bedbugs went down to the front desk and showed it to them and demanded a refund which they gave him. He which intern called me and told me that he got a full refund. So I called best western and demanded a full refund since he got one and they gave me the same excuses from before about needing an exterminator. I then told them no they need to give me a full refund and they said they would. A couple days pad and I check my discover statement and see a the original charge for the hotel the refund then another charge for the same price of the original hotel ! I called discover and asked to see if it was indeed a separate charge or was it just showing that way! Discover said they saw the original charge the.l on 10/06/2024 then the reversal the same day ! Then later that same day 10/06/2024 another charge from hotel for the original amount! So I have disputed with discover ! This best western is terrible, has terrible customer service , overall the hotel needs to be shut down and remodeled and did I mention they are scam artist and attempting to charge me again after the fact! If you stay here good luck you’d probably be better off in a...

I reside 2.5 hours from this hotel. Twice my chard was charged hours before I departed my residence. Upon my arrival in February I was told my stay was booked as prepaid. I found this strange as I always book via BW app and nothing was booked as they said. (I never use those other sites bc I’m a Diamond Select member and I want to be certain my rewards are obtained or used to cover the cost of a stay.) On my second visit in April I was told the same thing but in a way that made me question what was really going on. How does any business charge anyone’s card prior to consent? If this was really prepaid then why wasn’t I aware of this at the time of booking? What was the purpose of requiring my DL upon arrival when they already charged my card that was used to only hold the room? Additionally using the app allows me to see past reservations. If you look at the screenshots of both visits at this location you will see it says I’ll be charged “at the time of my stay.” I reached out to BW customer relations to report this “shady practice.” I was given a CR# and told that the hotel will respond within 2-5 days of receiving all details required from me |Well that didn’t happen. I had to follow up twice only for the issue to remain an issue. I was only told what BW University Inn was unwilling to do -vs- what BW Customer Relations would do to address my concern. Take your chances here if you want. But I suggest other nearby local hotels or at the very least locking your card the night before your arrival. Looking back on my first visit I should have known there was a reason there weren’t many cars in the...