Dymin — Local services in Urbandale

More like 1.5 stars, but round up to 2 because I'm nice. These guys will try to save a buck in any shady way possible in order to maximize their profits. For most people who don't know the ins-and-outs of computers, they might be a good place to get comprehensive service and repairs, but I know at least a little bit about computers and could tell they were repeatedly cheating me. I simply had a broken hinge on my laptop's lid… when I took it to them I specifically told them to fix that issue and NOTHING ELSE, since my computer was otherwise working great and I know how some places like to magically "find" all sorts of issues just to rack up the charges on customers.

The lid issue was fixed after a full week, but they installed USED parts, and this is on a computer that is only one year old (there is NO WAY they could not have found new parts as far as I'm concerned). These used parts were obviously worn and not at all like-new to my eyes (scratches/scuff marks on the backing of the lid, for example), the first instance of them trying to make a few extra bucks. When I picked the computer up, it was all of a sudden much slower than when I took it into them (it took over 10 minutes to start up, something that only took about 2 minutes before I brought it in to them to be serviced). This issue obviously needed to be fixed, and when they looked into it they told me I needed a new hard drive, which would cost $60. I asked what they had done to cause my computer to turn into molasses, but they would/could not tell me anything. After they put the new hard drive in and were attempting to copy my files over, they realized I had a lot more data than the typical person might have since I have tens of thousands of photographs and several drone video files. This lack of hard drive space was only an issue because they sneakily tried to put in a 500 GB hard drive to replace my original 750 GB hard drive without telling me about this size downgrade. One would expect to have their computer returned to them with the same specifications that it originally had, but instead they tried to sneak a smaller hard drive into my computer… another example of them trying to make a few extra bucks. I complained and they easily could have upgraded me to the hard drive size that I originally had, but said they could not do so without an extra charge. Also because my hard drive had to be replaced, all of my applications were uninstalled and caused me several days of inconvenience of reinstalling everything.

Their excuse for all of these issues was that the typical customer gets confused by computer lingo, and because of this they try to keep things simple and not tell the customer all of the nitty-gritty details. That's understandable and fine if they are honest and not pulling shady stuff, but the only problem with this is that I know enough about computers to realize they were cheating me on several occasions. Like I said, this would be only a 1 star review except they tried to make amends after I made it clear to the manager that I was unhappy and gave me a $50 gift card and transferred all of my data free of charge to make up for all the nonsense I had to put up with (and likely to dissuade me from writing a negative review like this). For me, a simple fix ended up taking almost 2 full weeks before I got my computer back in my hands in working condition, and even then it took me another 3+ days to get everything organized like I had it before I took it in to Dymin Systems and I was left with a hard drive that is 33% smaller than I started with (and almost completely full as soon as I got my computer back because of the amount of files I have). Do not go here if you dislike being cheated by a company just so they can maximize their profits in a shady way. I was able to tell I was getting cheated, but I have a feeling the average customer would not even know they were getting screwed. I'll be going elsewhere for future computer...

After reading all the positive reviews about this business and knowing my mom had to used them before, I was confident in bringing my computer to them. However, I did not share the same experience as others. I had tripped over the cord of my laptop and yanked it onto the floor. The fall broke my lap top open on the side of the power button and could not turn it on or off without sticking an object in to press the power button and i could not type on that side of the laptop. Unfortunately, this happened a week before christmas and I did not have very much money to be fixing a computer. I’m a single mom of two kids and not working, but I needed a computer because I am in school and my schooling is online. I explained my financial situation to the guy that I left my computer with and the guy that called with the repair quote, to please repair conservatively. The next day I got a call that apart had to be replaced, which was not surprising because that is what broke open, but then they said my hard drive was about to go out ( working at 60%) and convinced me to replace it. I know nothing about computers, so I just had to trust that. He told me the total bill would be $245. When I came in a week later to pick it up the total was $299.59. I was definitely not told that price or explained why the increase. I had to quickly borrow money to pay for it and left. Had I have known it was going to cost me $300 at christmas time i would not have chosen to repair it at that time or likely not at all, it was only a $500 laptop to begin with. The computer is working fine and the repair was made but I feel a...

I have NEVER had such wonderful customer service from any company. I purchased a used printer from them off eBay (the same model as my old one that died). Great price and free shipping and a 14 day return policy!. It got here while I was out of town and my husband put it in my office. When I got home, I set it up, put my ink in and it turned right on and printed a black test page but would not print in color. I reset the color cartridges - no luck. Ran the alignment and print head cleaning - no luck. Bought new ink and still no luck, so I sent a message stating the problem and went to bed. The very next morning before I could even call the company, I had a nice email from them and a complete refund in my PayPal account. I was shocked. I had it boxed up and got a message telling me that I did not need to send it back, I could keep it and try to fix it or whatever. I would highly recommend Dymin as a decent, honest company who knows the meaning of customer service and stands behind their words! No arguing, no demanding proof, no send it back and we will recheck it - just a we are sorry it did not work and we made it right. I have NEVER had such wonderful customer service from any company. I hate I had to buy a printer locally, but had work that needed color printing immediately and could not wait to have another...