Autoworks of Valdese Inc — Local services in Valdese

This review is a long time coming and an aggregate of THREE things in the past year on my 2019 Ford Expedition that brought me to Autoworks. I know several folks that are happy customers, including two fleet managers that highly recommended them. The local saying with everyone about Doug/Autoworks is "they are a little more expensive than some other mechanics, but it's done right and guaranteed." The first time was last summer with a hard to find leak in a OEM heater hose that another (good and trusted) mechanic couldn't locate, so I contacted Autoworks. From the first contact when I initially spoke to Johnny, I had complete peace of mind. I know (now) that Johnny is primarily the front desk and phone man, and is very easy to talk to, polite, and PATIENT, even though other lines are ringing and folks are walking in. He answered all my questions that he could answer, but obviously he wasn't able to commit to causes or diagnoses over the phone. This led to an appointment and a determination of the culprit (the OEM heater hose). Once fixed, I have had no further issues with that. I then used them to repair the Cam Phasers on my vehicle (a known issue Ford will not warranty) and while the cost was very high, I know from online research that Autoworks charged less than other garages and dealerships on this exact repair. Then after a "service" in another town my transmission started going out. The first place made a noble attempt to repair it but three weeks later it malfunctioned again. I knew Autoworks would fix it so I took it there. I did get a second estimate and it was $2200 MORE than Autoworks(!) so it went back to Autoworks. I hate spending that much money but it is doing well-and they even checked it for me for free a couple weeks later before we took a long trip on it when I was smelling burning fluid (which turned out to be a loose OIL FILTER and not the transmission-this was the fault of my oil change service a week earlier.) I can't recommend Autoworks highly enough-and that is from someone who spent almost $11,000 there in...

Can't say enough good things about these guys.

We were driving about 3 hours, with 3 hours to go, and were having some issues with misfiring. A little scary when you have a van load of stuff, 5 people and a dog. I pulled up Yelp and looked up some local auto mechanics. This one had a couple stellar reviews. We pulled in and we got in there just before their lunch hour. Of course, I was not expecting them to interrupt their lunch, and was prepared to wait. On their own, they squeezed us in on their lunch break, even though they already had a tight schedule. They even invited us in (and our little dog) and were even offering to take us to a restaurant if we were hungry. (We had plenty of food and snacks, so we politely declined and I really didn't want to inconvenience them either, as they were already going out of their way) What great people! They replaced one of our ignition coils and had us out of there in about an hour and a half. And the price was very, very fair. We got to our destination and back home with no issues. They saved us a lot of hassle and stress on our vacation. The kindness and consideration they showed us is what makes me believe that that really are honest and caring people out there. It's easy to forget that sometimes.

Auto Works of Valdese is Highly recommended to anyone and everyone. Love this place. If we lived in the area, they would be our go-to...

Autoworks of Valdese has taken care of all of my vehicles since 2014. I found them at the recommendation of another auto service shop that stated that Autoworks does all the repairs on their personal vehicles. I can't say enough good about Autoworks of Valdese. They have helped me get my 2004 Suburban to 440,000 miles, my 2002 Trailblazer to 340,000, and my 1994 Ranger still runs like new. Various other vehicles for my 3 young adults have been taken care of by these fine folks. Our recent purchase of a Traverse will get the Autoworks treatment through its lifespan as well. The men at this shop are down to earth, honest, transparent and extremely knowledgeable. They expect that out of all of their mechanics as well and you see it as they interact with one another and others. The methodical way in which they diagnose problems and then propose a solution is always spot on. If me or my relatives were to ever need an artificial heart, I would see if Autoworks would do the work. If they couldn't, I would at least get them to source the parts. The men at Autoworks have become a part of my family and my adult children now feel the same way. I can't speak more highly of their integrity of always doing the right thing. If they say it, you can...