Anderson's Western Auto — Local services in Valdosta

Whatever you do, do not buy a washer or dryer from Western Auto. Their customer service is very poor and dealing with them about having our “under warranty” washing machine fixed has been a nightmare. A complete nightmare!

Editing to add not one time did they call me with a update from December-May. I called to check on my machine months later and asked for a updated call the following week after the “test” were run on the machine as the guy said. Never heard a word. My husband called and they said they would find out more info and call him back. He didn’t hear from them either. I called again and they said my machine was at the store and ready. The lady I spoke to wasn’t sure how long it had been there or why no one had called me to let me know. My machine they had since December was at their store and ready and THEY DID NOT CALL ME to let me know. You can’t blame that on covid. I’m sorry. There is no excuse for your lack of communication.

I think you missed the point of my last response. Reread that last sentence. Everything would have been fine if you communicated. A phone call and returned phone call would have been appreciated. Even a phone call that my machine was ready would have been even better. I simply just wanted some communication from you guys. That is all. You are trying to avoid the fact that you guys are in the wrong here with communication and trying to blame something else. I think we...

RECOMMENDATIONS If you go here for bicycle service ensure that you put the Scope of Work in WRITING and document it, ensuring they have a copy.

If you have time and ability record all interactions (work completed, who completed).

Ensure you know who you are speaking to at the store if you are approached: Determine if they are an employee, just another customer, etc.

Take note of who is working on your bike and confirm that they work for the store. Do not purchase anything additional until you have tested and ensure your item is working appropriately.

If it is not and there is not appropriate and reasonable action taken to complete the work per scope provided and agreed upon (IT IS IMPORTANT THAT YOU GET THIS UPFRONT-they will keep peaceful and just do "something" charge you for it and then offer you things you don't want or need if you come back another time to prevent them from actually doing the work and attempt to alter the perception of why you are there.

Make it clear that you are refusing anything that is not in the scope. You don't want anything "free" you don't want to come back another time. You need to have the scope of the actual items completed that you...

I called the shop yesterday (11/14/2017) and spoke with the shop “manger” he was very rude. I asked him why was he charging me $13 per spark plug when Napa and Autozone had them listed on their website for $7.99 and his exact words were “well if you don’t like the prices you can take your car to another shop” to me that was rude and unprofessional. I then approved the extreme mark up for the parts, and told him I will bring the car in for repairs. When I got up there first thing the next morning 8:45am 11/15/2017 he quickly told me that “ I’m extremely busy and I can’t get to your car today. I was so upset from his unprofessional ways I quickly remembered how rude he was to me on the phone the day before, and I addressed it. After we exchanged heated words he then called the owner of this shop and told me to get out. Very rude and unprofessional business practices here, so I won’t be going back and encourage everybody else to stay far away.

P.S. if I could have gave 0 stars...