Cost Rite Furniture — Local services in Vallejo

I purchased over 2,000 something dollars on furniture and bought one item that was back ordered. The item that was back ordered I paid for in October 2020 and I was told it would come mid February. When February came I waited around for someone from cost rite Furnature to call me to let me know where my item was. I didn’t receive a call or notice so I took it upon myself to them called to get an eta on the item I purchased. I spoke with Jorge and he told me that my item is still on back order due to covid and it would not arrive until mid March. I was frustrated because I did not get a call from them notifying me of this change. I felt like they took my money and forgot about me! When mid March came around I called them to check on the status of my order and I was given the run around again, saying my item was still on back order and it wouldn’t arrive until mid April. So I waited until mid April. Mid April came and again I was told that my item is still on back order and it won’t arrive until May 2021, (mind you I purchased this item October 22nd 2020). I’m giving them one star because of their horrible customer service! when I ask them to deliver they told me no, since I lived 30min away and I would have to come pick it up ( it was a end table for my living-room but it still was expensive. plus my car isn’t that big ). I demanded a refund because they had no compassion and treat me horribly, like it was my fault. I understand it’s COVID but as a customer please give me the courtesy of 1) notifying me of delays and 2) being able to make me the customer happy when doing business. especially after spending over a thousand dollars on other items purchased also in October 2020 at their store. That’s how you bring continual customer to your store exceptional customer service! I will never go to them again after how...

This is a great store to visit. They have excellent customer service skills and are very informative. These folks are not just about collecting your coin. They offer great quality furniture for a very impressive/affordable price. They also offer same/next day delivery depending on availability. Yum Yum is the real MVP. Ask for her if you have...

We bought a dining table set for 500 $ and it’s material falling apart in 4 months of use and not good quality stuff. The table had bubble on top so they are selling cheap wooden quality stuff not good customer service. Do not buy anything...