Up N Smoke — Local services in Van Buren Charter Township

If I could have given no stars at all I would! The lady behind the counter has the worst people skills let alone customer service skills. This woman can speak English but doesn't even attempt to. My boyfriend left a bad review on Google 4 months ago and just cussed him out! He left like a gentleman and she actually chased him out of the store yelling "you give me bad google review!" like a crazy person. She was giving us the middle finger and started hitting his truck so we pulled away knowing that we shouldn't have gone into that store in the first place. Decent prices but this lady needs to go back to hell. This is the worst store I have ever been to! I was actually scared that I would have to defend myself and my boyfriend! Avoid this store and this woman for not only her safety but your own. Don't go here! Terrible...

I've gone here for years. The customer service wasnt always the best but I continued to go for their good prices and close proximity. I asked to see some items behind the glass that I was certain to buy based on how this item felt. I was told that it would be a hassle to move stuff around and that I would have to "either buy based on the look or not". Im just kinda taken back because this store just directly lost money and any future money ill ever spend there. I don't know of a store that wants to directly lose profit. They do have good prices but if you want customer service and actually want to buy an...

Worst customer service I’ve ever experienced. The lady at the counter spoke almost no English or didn’t try to. Was not knowledgeable at all about any of the products. And even after I overpaid for my products I left one on the counter, tried calling no answer so I drove back up there and she was on her cell phone the whole time and refused to give me what I had paid for sayin that I had already taken it the first time which I know for a fact I did not and if she was paying attention at all she would have know as well. Very disappointed and will not be buying my tobacco products from this...