Royal Mattress Center — Local services in Van Buren

My husband and I got a mattress from Royal December 31, 2022. We were very excited about it as I’ve had several issues with my back hurting from the old mattress. The new mattress was finally at our home. Come September/October 2023 (not even a full year) the mattress had been showing signs of wear.. Ruts where we slept, and the mattress itself was slanted. I reached out to Robert at Royal to discuss other options.. and he helped get the problem fixed in a VERY quick manner. He was awesome to work with and so easy to talk to. Turns out the mattress we had was one of the last ones they had in store because the company wasn’t making that kind anymore (obviously for issues we experienced i’m sure). But within 4-6 days, Robert let us know that our warranty was most definitely valid, the issues were recognized by the supplier and we could come in and pick out a new mattress. We now have an AMAZING mattress, of high quality and so comfy. took a couple of days to get it a bit softer but it’s great. Robert recommended this one and said he even had the same one at his home. Overall, what could have been a very bad experience was made so much easier and better because of the awesome customer service the owner and Robert had with us. We are grateful for the support we got and for them standing behind their product. Thank you...

Well to start I called looking for a replacement bed. I am in flood zone, called Steve the owner, he didn't know this I asked for sales he had, as I had a lot to replace and it’s ads up quickly. He quoted me prices, then in conversation he found out I was in flood, he said “ignore the prices I gave u and come in, and I’ll take care of u”.

I went in today, purchased a reduced price bed AND had the most interesting conversation for about an hour with two amazing guys. Truly kind people and great to talk too!

I spoke briefly about living in Ukraine, (how we got on that topic I don’t know) and mentioned I make borscht, they both perked up, lol must have been lunchtime! So tonight I am starting a pot of Ukrainian borscht, to send back with James after he delivers bed tomorrow.

I have NEVER in my life considered doing anything like this before, but yeah there pretty great and deserve a 5 rating.... or 8 but not an option.

Thanks guys for...

Husband and I have been searching for not only the right mattress, but the right price and service as well. Last week we happened to be driving in the area and Royal Mattress was recommended to us so we decided to stop in. We are so glad we did because Steve (the owner) not only was extremely helpful, but he was a hoot! :) Very warm and welcoming and knew exactly how to help us find the right mattress for us because with a husband and wife, there's always conflict on what bed to choose. Haha. But my husband and I found the perfect one and the price Can't be beat!! Steve was so kind! We had wonderful conversations with him in addition to getting the mattress we needed. Thank you Steve and to his wonderful helpers!! I highly recommend going to Royal Mattress and talking to Steve for your...