Liberty Ford Vermilion — Local services in Vermilion

I have owned a new Ford every 2-4 years, and have purchased for many years straight at Liberty Ford. My current car, a 2020 Ford Escape Titanium was in the shop 4 times for the same problem the first month of owning it. I literally pulled out of the parking lot and drove a few miles down the road, and the engine light came on. This happened 3 more times in the next month. It was always an electrical issue. Yes, it was covered, but it was the hassle of wasting time and getting it fixed repeatedly. I had spoken to the service manager at that time and he was rude and really didn’t care. Fast forward, my driver side door started making a squeaking sound about a month ago. It sounded like some oil was needed. I was leaving on a trip and not taking my car, so I was going to get it oiled upon my return. When I returned, the door was immediately much worse. Unfortunately, my warranty ended while on vacation. I made an appointment and was told that my entire door needed to be replaced. Replaced! On a 3 year old car, not even 3 years old and 1 month with less than 31,000 miles. The service department again at Liberty in Vermilion just wasn’t friendly or empathetic at all. When I mentioned it was my last car ever being bought there, the guy snapped what did we do? Well, you have that Ford logo on your chest and you just haven’t seemed to care or want to help. A few days before my appointment, I also tried to open my rear lift gate and it opened, made a loud noise and came crashing down nearly on my head. I was told at the appointment that one motor was cracked and one was severely corroded. Again, not even 37 months old. I am not even sure when I had tried to use the lift gate prior to this. Again, the service man just was not nice about it and not empathetic. I brought up website after website and case after case on the NHTSA government site, and he said we know there is an issue with this problem and model, but you are 2 weeks beyond your warranty, so Ford won’t honor it. Even though I had bought car after car there, they gave the impression they could care less! I was then sent to the collision center down the street, and the guy helping me there didn’t even look at my car. He reiterated that this is a well known problem, Ford even has a code for it (SSM50150), but Ford won’t fix it once your warranty is over. Not only very disappointed in Ford for refusing to handle these problems that should NEVER occur on a 3 year old car, but highly disappointed that Liberty Ford showed no empathy or concern. As a long time customer, they just didn’t care. Based on these experiences, I would not ever recommend Liberty in Vermilion, and sadly won’t be able to buy...

After much searching, this dealership had a Lincoln that I really liked. Of course color options and features unfortunately lead me to this place. The only positive to this dealer was the gentleman doing the warranty and finance portion. (Thank you for your service sir.) He was fabulous. HOWEVER everything else was a struggle. The suv had a humming noise and when I called in to service after purchasing and noticing more things about it, as this is my first lincoln, I was told it was turbo noise. Here's the thing, 2.3 liter Ecoboosts have very small turbos and don't have a whistling or humming noise. This isn't an inline 6 Cummins people. I couldn't get anything but a run around from these folks. After owning the car for about a week, the seat showed wear on the side and had a tear. After even more struggle and much calling back they tell me they will repair it. Im like okay awesome! Another over hour one way drive and I wait and get it fixed. The guy they called in to "fix" it said someone who was "fat" had the vehicle before me and the issue would "NEVER happen again" because of my size. Within a month, same spot, same worn crease to tear. Long story short my Lincoln was "certified" however the humming noise was a freakin driveshaft and coupling that was bad. The oil was changed yet the computer showed almost half percentage used. That 200 point or whatever inspection must have been very thorough. THANK GOD I FOUND ANOTHER DEALER TO TAKE CARE OF MY SITUATIONS. This other dealer also took care of my needs on the seat repair. All I did was send photos to them. Mind you this was all through email as they wanted to save me a trip to the dealer which was fabulous. Easy peasy. I even contacted the folks at Vermillion to make the issue right as soon as I saw the tear. They didn't care. I even did the process online as if I was looking at a new vehicle for them to have the chance to contact me. They didn't care. I have emailed my salesmen and got no reply back. Even after vehicle purchase, and more recent when I had issues. He didn't care. This is all communication errors. Once they have the sale, thats all they care about. Very sad. Just thankful I found a legit dealer to take care of my Lincoln needs. The vehicle is now awesome after much care once I took it elsewhere to make sure the rest of the vehicle was in spec and safe. I would never recommend this place to anyone.

Salemen Jeff Looney calls and is confused he wasn't gotten ahold of or notified of what happened. (Read above). But he is happy that everything was taken care of... LOL Always love a place that won't return your inquiries but call less that 12 hours of a review...

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I wanted to wait before submitting my experience with Liberty to make sure I was truly satisfied. Patrick was my salesman, I traded in my Mazda and I bought a used Jeep Liberty. I knew I wanted a Jeep Liberty before I went and I had searched everywhere for about 2 months with Liberty Ford having the best price, and they still chose to negotiate on the price to what I was comfortable with paying. That being said I left very happy but 5 days later my heat was gone. I panicked and contacted Patrick whom at first seemed busy and maybe I was just being impatient and wanted an answer right away. Within a couple hours he got back with me and said I would be able to bring it in to get fixed in 3 days. With it being winter, not being able to stay warm or defrost your windows when you JUST purchased a new vehicle is incredibly upsetting. Even though I agreed with Patrick on waiting 3 days, I contacted him the next morning explaining why I could not wait. When I hadn’t heard back from him I contacted the dealer about 3 times leaving messages on 3 managers lines to please contact me, which none of them did. Apparently it was Patrick’s day off and even though not one manager would answer my calls let alone call me back, Patrick chose to answer me and express empathy for me. Now to get me wrong, I understand he got approvals from management to make the calls he did but its the fact he made that effort. He told me to come pick up a rental and that my Jeep would be fixed free of charge. It was fixed in 2 days with the heater core needing replaced and although Patrick wasn’t there for me to thank him personally I do appreciate what he did and even more his compassion for people.

The truth is, when you buy a USED vehicle there will be problems and for people to write negative reviews about vehicles with issues and the dealership not willing to help is unfair. I hope you remember they are people too with families just like you and giving them the same respect and compassion they give you gets you a lot farther than being nasty to them when you don't get what you want even though you know what you signed for. But instead they run write a negative review expecting to get a brand new car for it. I KNOW! Its scary buying a newer used vehicle from anywhere because you never know what could happen and even though it did happen to me, I'm happy it was with Liberty because they treated me the way I treated them. Thank you Patrick and everyone at...