designXchange — Local services in Village of Pewaukee

DX's work is amazing. My traditional wedding was beautiful BUT this business lacks in professionalism and could use some help on the administrative side of things--

I reached out to schedule a consultation and was informed that consultations for a custom design (tier 2) are $150 and at the end of the consultation I would receive a mock up. I wanted a pre-set stage (tier 1) which did not require a consultation, but I still wanted a mock up... they quoted me $495 for a mock up. This policy is strange because a mock-up is included in the consultation for tier 2, which is only $150.

After I finalized my request, I asked for an invoice. It took 15 days and two follow up emails to receive an invoice which was close to $10K. I was happy with the pricing and wanted to move forward. At this point all of our communications were via email, so I wanted to speak to someone just to verify the business and confirm it was legit before transferring $10K. They were extremely resistant. It took another 10 days to finally speak to someone and she had the worst attitude.

Three weeks before my wedding day, I received an email requesting that I submit what I would want on my dance floor monogram and that I need to send it in urgently because "things are backed up due to COVID"... why didn't you communicate this sooner? Once I sent my monogram, I was informed there would be an upcharge for chrome... this could've been communicated in the verbal conversation (if you weren't busy having a nasty attitude). After my wedding, the DX breakdown team ran over time to remove the items, thus I lost my deposit.

If you move forward with them, your wedding will be beautiful. Just be prepared to be treated with little to no dignity, receive little to no communication and anticipate a slow take...

This is the place to sell your furniture or decor! I feel so less guilty when I change the look of a room in my home when I've sold the original furniture first. It's an easy process, where you send in pictures of larger pieces to see if they fit into the store's needs. If it does, the folks at design Xchange will even help coordinate the transport. I've sold my dining room set and some office furniture here in the last year or so. If you haven't dropped into the stores yet, you should. They have beautiful, high end stuff! The only negative, I always end up seeing something I like and buying it on the way out...

Owner very rude to my elderly mother! She brought in a pricey item to sell, but never saw it out on the floor. After many attemps to talk to the owner who brushed her off and hung up on her. She was finally told it was"stolen". And that's the risk you take! And that they have been having problems with that. Not willing to solve the problem with my mother. I then called and got her to only split the difference! We pulled everything out of her shop and never stepped foot in there again! Never want to deal with such a unprofessional so called business...