Park Avenue Pizza Company — Restaurant in Village of Pewaukee

This was my second time here in a year with the same group of friends. First time around I think we would have rated everything with all 5 stars, unfortunately this time around we all left at the end of the night and have no intention of returning. Our food was great, the service just ok-we felt rushed through out the entire evening although it was very busy between 6-8pm. However the clincher for us was when our waitress and other staff kept looking in on us between 8:45-9:20, started vacuuming and clearly trying to hint to us that they were closing. We checked the hours on Google as we were sitting there and they close at 10. We felt uneasy so decided we should leave, it was apparent they wanted us gone. As we left we one of us asked what time they closed and one of their waitresses replied, “10 o’clock, no worries.” But at this point we were already on our way out. Another friend asked a different waitress the same question not realizing we had just asked and sadly her reply was beyond rude, “Well we close at 10 but we start to clean up and close up early if no one is in here.” If no one is in here? Excuse us? We are four paying customers; eating, drinking, tipping, paying! Sure we had cashed out but we were still talking, laughing and enjoying our night out. We still had 40 minutes! All of this could have been handled in such a better way. If they wanted to close early all they had to do was approach us, ask/tell us; the not so subtle peeking around the corner multiple times, starting to vacuum, etc were simply necessary, but the moment that sealed the ‘no return’ deal for us when we were referred to as “no one in here.” Please know that I work in retail & customer service and I have to be very disappointed to complain and extremely pissed off to waste my time leaving a review. I know what it’s like to want to close the doors and go home ON TIME and have to stay after hours of people are shopping, but to tell a party of 4 “no one is in here so we’re closing up early.” WOW! Just WOW! Well go find good pizza...

Buckle up, horrible experience ahead. we were gifted a gift certificate to try Park Avenue pizza as a Christmas gift. I called in an order and BEFORE I even started my order I let the woman on the phone know that I had this gift certificate that doesn’t expire until January of next year and that’s how we were going to pay, on the phone she told me that was fine and to just present it when we came to pick up the order…imagine my surprise when we arrived to pick up our food when an older woman looked at my partner in the face and told him “ you cannot use this to pay …it’s dine in only LEARN HOW TO READ” it was so incredibly rude and embarrassing especially since I made them aware on the phone beforehand of the gift certificate and that was told that it was fine to use it to pay, because of that we refused to take our food because who talks to people like that? Then we were followed outside, and were threatened by the owner and this older lady that they would call the police and that we have to buy the food, mind you we did not even take the food so there was no stealing involved. They refused to take accountability for their part while we did take accountability and apologized for not reading the fine print and that there was a misunderstanding. There is no excuse to talk to people so rudely because of a mistake made on their part and our part and to be threatened and followed outside. That company has the money since the gift certificate was pre paid for and obviously we will not be returning to use it. We were bullied out of this establishment. The cook also came outside in his apron and that is NOT food safe and that contaminates the apron so I can’t imagine what other food safety practices are neglected if simple things like that are also so...

we went there with a gift certificate that was bought for us. The place seemed pretty dead for a Friday night- now we know why. Took a bit to get seated as there was not anyone at the hostess stand. Place is quite plain in décor, which is fine. we ordered eggplant and 2 meatballs as apts for us and our young daughter. She ordered buttered noodles and garlic bread for an entrée and my wife and I ordered side salads and shared a small Mediterranean style pizza. Our salad came before aptz and we had to get up and ask for utensils as there were not enough for us 3. When the meatballs came, they were the size of a ping pong ball and overcooked, not tasty. The eggplant was not the best and the breading was overkill. The rest of the food took another half hour or more. Our daughter's buttered noodles were undercooked and COLD! the bread was also cold. The pizza came another 10 minutes later and was not bad. We were there for about an hour and 45 minutes for this simple meal, and our server could use some training on waiting on a table. She never asked how our food was, had a sour look on her face (could tell she was either in a bad mood or not happy) but not what you expect from a waitress in a restaurant. Between the service and overall poor experience, and no great review about the food (again the pizza was not too bad)- we will never go there again. I don't usually write any poor reviews, but I could not help myself...