Claprood's Florist & Flower Delivery — Local services in Violet Township

I ordered a bouquet of flowers to be delivered to a friend on her birthday 25th of November 2022. Order number: 3576. I ordered online from the UK to be delivered in Pickerington OH. I received a confirmation email stating delivery date as 25th November as requested but delivery was attempted only on the 28th. At that point I had told my friend I will ask for a refund as I was not even told the flowers could not be delivered on the stated date. My friend declined the flowers.

I have emailed twice on the address stated on your website and called twice and can only leave a voice message but no one got back to ne. In the meantime I have been charged $124. I am very disappointed and had to write this in the hope that they might finally respond to me but most especially warn other customers to think twice before ordering fron...

I ordered a specific "happy birthday" bouquet from a 3rd party that used this company. When the recipient received the flowers, the "happy birthday" sign was missing which was the whole reason for choosing the specific bouquet. When I called the florist, the person who answered the phone was very rude, non apologetic, and had a huge attitude. She told me that they did not have the sign so they did a substitution (without asking me) for a pink ribbon. The pink ribbon obviously doesn't specify that it is a birthday bouquet. I am states away from the person I sent them to and because I can't be with them on their special day, I thought I would send some flowers. Not to mention, the flowers don't look like the picture on the website and not very fresh looking. I would never use this...

We are extremely disappointed in Claprood’s customer service. Their website says 100% guarantee! Our order was wrong, an item omitted and my first and last name was misspelled! They received this order from my home florist and I saw the work order—it was perfect. I called the manager and she said she would find out what happened and call me back. She never did! I called again two weeks ago and left a message. The manager has yet to return my call or make an adjustment for flowers set in a dish instead of a basket, no engraved stone that I paid for, and then the embarrassment of having my first and last name spelled wrong! This was a terrible experience. It has been four weeks and...