Sequoia Self Storage — Local services in Visalia

The front desk had an attitude with me. As someone who has provided much more professional customer service for 5 years, there’s a clear difference in tone between saying to someone “Who are you? I don’t know you” and asking someone “Are you a new or returning customer?” This does not leave a good impression at all, and certainly leaves a lasting impression.

My family has only had a unit here for 10 years. I understand I’m new to coming to the complex and the staff did not recognize me. However, I don’t understand the clearly out-dated attitude I received initially from the front desk. It wasn’t very helpful or conducive to the conversation when I called back to clear things up, the same staff member immediately said “Okay, listen..” as if I wasn’t willing to hear her out in the first place, or as if I approached the conversation with any other attitude besides politeness. It was clearly a rude attitude on their part.

I wish I didn’t have to leave this review in order for this concern to be properly addressed, as I understand the staff member did not see anything wrong with her tone. It didn’t help that another customer had to leave their two cents with the staff, making the situation even more complicated. I love being able to have a storage unit that is convenient for my family. It is very inconvenient to have to have this conversation with the staff in the first place. This isn’t even the first time a family member of mine has had a similar experience with the same staff member at the front desk. There’s a pattern that must be addressed, even if would want to continue to use this...

If you paid a late fee at this facility double check the amount charged. This is the law...

21713.5. (a) The owner of a self-service storage facility may assess a reasonable late payment fee if an occupant does not pay the entire amount of the rental fee specified in the rental agreement, subject to the following requirements: (1) No late payment fee shall be assessed unless the rental fee remains unpaid for at least 10 days after the date specified in the rental agreement for payment of the rental fee. (2) The amount of the late payment fee shall be specified in the occupant's rental agreement. (3) Only one late payment fee shall be assessed for each rental fee payment that is not paid on the date specified in the rental agreement. (b) For purposes of this section, a "reasonable late payment fee" is one that does not exceed the following: (1) Ten dollars ($10), if the rental agreement provides for monthly rent of sixty dollars ($60) or less. (2) Fifteen dollars ($15), if the rental agreement provides for monthly rent greater than sixty dollars ($60), but less than one hundred dollars ($100). (3) Twenty dollars ($20) or 15 percent of the monthly rental fee, whichever is greater, if the rental agreement provides for monthly rent of one hundred dollars...

i went in on 2 different occasions asking for a storage room and prices instead of her asking replying to my questions she continued to cut me off and ask if i had rented from her i repeatedly stated to her no i’ve never rented from this facility before fast forward 2 weeks later i return to i ring the bell 3 different times had me standing there for 15 minutes when it clearly states they are open so i decide to call she returns my call 20 mins later and still refused to rent a unit to me stating i’ve been there before.. That manager needs some classes in professionalism i will never return to that property again she needs...