March and Ash Vista Dispensary — Local services in Vista

I've been coming here for years, have brought my wife and my dog and have always enjoyed it. I recently purchased two vape carts that were heavily terpene-added, and were harsh and didn't feel good to smoke. I went on March and Ash's website to find out what their return policy is. I found two lists of Q&A's, with one addressing defective merchandise and another answering about a product you're not happy with. Since the carts worked but were not good, the stated policy is to contact the vendor and with their approval, March and Ash will "facilitate an exchange at one of their locations". So I emailed the vendor on a Thursday, who got back to me fairly quickly that they had contacted M&A, but that m&a usually take several days to respond. I left town for the weekend and on Tuesday contacted the vendor; they still hadn't heard back. They'd sent me an email that detailed the situation and expressing their approval for the exchange for another of their products, with their contact info etc., so that I could go in to do the exchange. I then called March and Ash's customer support number to verify this would be ok. "V" encouraged me to go in, ask for a manager and they would do the exchange.

When I came in to do the exchange, I asked for a manager, and Shaun came over. When I showed him the email on my phone, he reached to grab my phone without asking for it. I did not give my phone to him, as I dont know him and he didn't ask. I held it up at a good distance for him to read. This seemed to upset him.

I then explained the steps I'd taken already, in a calm and straight forward manner, and he immediately started arguing that they only take returns for defective products. I told him what your website states to do when unhappy with a product and contacting the vendor, and he said "well I only know whats on the receipt". I reminded him it is on the website, though, and he told me to "take it down a notch." I was totally calm. He seemed set on escalating the situation rather than providing respectful customer service.

When I returned to the register with the new carts for the exchange, I tried to share why I was explaining the steps I'd gone through already, to try to defuse things, but he took it as a challenge to further argue with me. I noticed his hands were shaky while using the register; there may be something more going on. An employee over Shaun's shoulder heard everything and made several sympathetic faces to me. She followed me out to the lobby, as I was leaving, and encouraged me to report Shaun; she also offered that she could get the store manager. I said ok to that. I waited about 30 seconds, and that's when Shaun came charging out again and stood 2 feet from me, while I was literally in a corner of the lobby. He looked angry. I explained I said ok to his employee's offer of speaking with the store manager, and his response was "ok, he's not here, what do you want?" And stayed in my face. I again calmly spoke with him, because he was still aggro and in my face, at which point he started yelling that I need to leave the store. I laughed, said that's fine, then left, because what else is there to discuss with this unbalanced hothead?

Shaun then followed me through the door at the same time I went through. For what reason I dont know. We had nothing more to talk about, he'd argued with me twice already, yet he was going to go outside with me. Why? Nothing positive would have come from that. As he pushed through the door, his elbow jammed into me. At this point I was tired of this horrible treatment and called the police. This fortunately served to defuse Shaun; who knows what would have had to have happened next. I spoke with the just-then returning store Manager, who was sympathetic but offered no specifics. The company forwarded me to HR, who decided Shaun will get a coaching and me, an entire $50 store credit.

What a slap in the face, after already getting elbowed, as a long-term paying customer.

This place employs and stands behind aggressive, unhappy people. ...

I order exclusively delivery from March and Ash, so I can't speak to the in store experience at all. However I have placed at least 20+ delivery orders at this point and can confidently say I really like March and Ash.

The quality and selection of products is great, and I feel like they are constantly running good sales and promos that allow me to try something new. The ordering process is straightforward, smooth, and I especially like that I can track my order from start to finish. Nothing has ever been left out of my orders or arrived damaged - the drivers often ask if I want to check the order before they depart to ensure everything looks good. Delivery is always free! That alone is such a selling point for me, not to mention that I very rarely struggle with meeting the $35 order minimum required either.

As someone who never goes in to the actual store though, the delivery drivers are honestly what solidifies my high opinion of this dispensary. Out of 20+ orders, only once has a woman delivered my order. As many women can attest, one on one situations with men you don't know can be really uncomfortable, particularly if they decide they're attracted to you.

But I've never been leered at or flirted with; no one has been anything but professional and friendly. Multiple times, the men delivering my orders have purposefully gone out of their way to let me know that they never store or keep the photos of IDs they take during delivery, or they've asked me to please shift out of the way of a picture so my body is not included in the shot.

I feel like I might sound silly bringing this up, but this base level of respect is not always guaranteed for feminine presenting people. I'm truly so grateful that these drivers have treated me with respect and courtesy at every opportunity, and I do not plan to shop for my cannabis elsewhere...

I normally NEVER make reviews on anywhere. I generally believe people do their best and everyone has an off day. But the consistent ridiculousness I receive at march and ash has forced my hand. Today I drove 20 minutes to March and ash to pick up. I arrived at 9:34 and they let me in; and then said “oh I thought you were a driver you have to leave”. They claimed that they stop letting people in 30 minutes before closing… I didn’t want to argue cause I’m a nice guy but this has happened to me probably about 8 times and I’m sick of it. If you close at 30 minutes before 10 then put on Google, yelp, and every other medium that you close at 9:30, not 10. It’s absolutely ridiculous to deduce eager paying customers to come to your store when you are closed, or worse, supposed to be open but have locked the doors. I truly don’t believe this is an owner thing, I think it’s a lazy employee thing. If the owners knew that dozens of people are arriving during open hours every day and being turned away for false reasons I’m sure they would be upset. I showed the guard my phone that it was 9:30 and that it’s supposed to be open and he just smiled and sent me off. I didn’t make a thing about it but I hope you guys understand that this legitimately will make me never ever come back here again, and I drop a good 500 bucks every time I come. Guys this place doesn’t respect their customers; unless they change their ways please shop...