Woke up the other morning to find no pic no sound on Sony 45 in.tv. fairly new# fit to be tied..called around d trying to get estimate of repair cost vs replacement ...was told it was a circut board if I had nothing..including no blue light...300 to 400..good grief..called ideology tech..closed..great..left message..Bob called me back short time later..including was shocked..told him my problem..he said did u try unugging it from wall and re plugging it? No..of course not. Didn't o cut to me..try it he said..bang..sound and picture!## could not believe it...can't say enough for this man..including on fixed in ome and retited..not that he knew that..TV is my entertainment
..he literally saved my sanity and 500 dollars for new TV ...including will go NO WHERE BUT HERE FOR REPAIRS.. honesty in this market in extint..except for Bob...he could have do e what others did..but he was honest..it may not have fixed the problem. It it did and no one else suggested it..why? Because the didn't know about it..or because it may fix it and they lose rip off sale...Bob lost that repair job..but gained every one I and every friend I have will ever need .THANK you video tech...you are indeed...
Read moreVideotech had my tv for three weeks and did not fix it. i called Bob three times to check the status; each time it was always the same thing, "I'm on a job, I'll call you back". Guess what, he never called back. I had to go to his shop and pick up my tv. I told him what had happened and that i was upset with their lack of communication, his response was, " we're really busy." Then he said that he called me letting me know the progress and that they were having dificulty tracking the part. (which he never did) essentially calling me a liar. (I checked the call history on my cell phone, three outgoing calls, no incoming calls) When i asked for my $50 back, he said that hes got more into than that with tech diagnostic time and trying to track down parts. I'm sorry, but i paid to have it repaired and i ended up paying him $50 to not fix my tv three weeks later. Go to ANY other repair...
Read moreBob Rand and VideoTech 911 recently installed our home theater system and 65" TV. The equipment is all high quality and superbly installed. The care and precision Bob used in working in our home was amazing. Spotless installation is the standard of Bob and his technicians. There are no wires visible anywhere. The TV we bought from him is amazing and appears to be floating in space on the wall mount Bob installed. We're spoiled now. You won't run into many that provide the level of service you get at VideoTech 911. When they're done, it...
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