New York Store/Western Outfitters — Local services in Walla Walla

I purchased a pair of roper boots about 6 weeks ago that the store owner promised he would ship to me (I live in Seattle). I called the store to check in after the initial 3 weeks had passed as I hadn't heard a peep about my order. The man on the phone seemed to have completely forgotten about the order, but he'd check in about it. Another week goes by and I call to check in and am greeted by a different employee who was equally uncaring and told me she didn't know anything about it and she would call me back (she refused to take my name or number saying she would use caller id)--she never did. I called back the next day and again talked to the owner and all I got was, "don't know what's taking so long." I call back a week later, another rude employee with no information. I've called them over and over just to see if there are any updates or information about my order and every time have been met with uncaring, disinterested customer service. They've not once, between 9/11-10/27 called me with any information to update me with my order. I just called again only to be told that they just can't seem to get the boots and that they would issue me a refund. I looked on the cash register receipt and it says I was charged 174 dollars, when I looked at my bank account, I was charged 184 dollars. I asked what the 10 dollar difference could have been and the employee said they didn't know. I'm sure the positive reviews are true and the selection of boots is immense but the absolutely horrendous customer service and horrid communication has me writing my first bad review. I will never recommend or shop...

We traveled quite a distance planning to spend the greater part of the day, in pendleton, milton freewater and walla walla in search of a certain summer hat for sun protection. Planning to go back in the fall for a dressier hat for winter use. We decided to start in walla walla at the new york store and found a summer hat we liked better than what I was looking for at a reasonable price. Then my wife surprised me for father's day and bought the winter hat I wanted as well as some accessories! John was extremely helpful and customized both hats for a custom fit! All in the first and only store we went to! We highly...

If you like a bit of chaos with your western fashion, then this is your store. The selection of authentic western wear here is pretty staggering. What I loved about this place is that the prices are damn good (I'm from Seattle) and the selection is amazing. Lots and lots of tall sizes. Nothing fancy, but this is where Hank Williams would shop if he lived in Walla Walla. Made the drive over from Seattle almost worth it all by itself. Wine and food put it way over the top. Anyway if you love an authentic western store with real people helping you find damn good stuff, this...