Pacific Express Asian Restaurant — Restaurant in Walla Walla

I recently went to The Modern but was disappointed to learn that they had started to shut down their kitchen at 8 pm instead of 830. In a pinch I decided to go to The Pacific Express instead. My fiance is deathly allergic to mushrooms and because I don't eat there, I didn't find out that the dish we ordered contained mushrooms until after it was prepared. I had only got to my car before I rushed back in to ask about the inclusion of mushrooms. Which to my dismay, there were mushrooms in the dish that was still in our car. I hurriedly returned the food and explained that I couldn't even touch any food with mushrooms because my Lady would have an adverse reaction from even the slightest permeation in the air or droplets touching me either. The hostess disappeared into the kitchen and didn't seem to be returning any time soon. My six year old son and Lady were waiting for me to return with food and I hadn't brought my cell phone to confer as to an alternate meal plan. The hostess had suggested that I could always get the rice for my son across the street at a Mexican Restaurant. Feeling extremely anxious and worried, I talked to a man who I thought was the owner who had come out of the back when the hostess went in. I asked him to have my money returned to my credit card and apologized on the way out. I called the restaurant several times a day leaving polite messages and was unable to contact anyone until tonight. I had what was seemingly a cordial conversation that I assumed would yield another order devoid of the ingredient that I had already paid for and not received a meal. The same hostess placed my order and then charged me again. I politely asked why she expected me to pay her again for a meal that I had never received. She became hostile and rudely proceeded to talk over me refusing to allow me to speak before hanging up the phone to conclude the conversation that my Fiance had listened to with me on speaker. Im confused as to what I should do to resolve the issue. It seems pretty straightforward that if a customer paid for a meal and didn't recievesaid meal they should be entitled to a refund or goods equivalent to the monies rendered. Am I in the wrong here? Does anyone have any suggestions to resolve this misunderstan, thanks again from hungry guy who wants to feed his his family,...

I was sadly disappointed. I’ve eaten here before and loved it. However this evening from the moment I walked in it was a horrible experience. I had to wait a good 4 mins at the please wait to be seated. There was only one waitress and she had 2 tables and 2 people waiting for to go orders. When she finally acknowledged me she asked if I was here for a pick up order. I said no I’d like to eat here. She let me know I could sit where ever I wanted. I needed to use the restroom and she had let me know the bathroom was not functional. She brought some soup and I asked so the bathroom isn’t functional she said let me go check. When she came back she let me know that the plumbing was fixed. When I went to the bathroom it smelt like someone had recently thrown up and it had a caution sign for wet floor. I thought oh they must have just mopped or cleaned up someone’s accident. When I came back and went to order I asked the waitress what her favorite was between the general tso, teriyaki and orange chicken. She informed me she didn’t like Chinese food. I was so shocked at her answer. She didn’t believe in the products she selling. When I ate I was incredibly disappointed. The chicken seemed soggy and I’m pretty sure I got a good bite of orange peel. The noodles didn’t look appealing. Overall one of the worst places I’ve been in a long while. The portion was a lot less than i expected especially for the...

Sad to give this review but before when I use to go to Asian bistro they use to be nice and very attentive and that doesn't happen any more...The Chinese girl that works there is always like in a bad mood and everytime I ask her for an order in a certain way she would say "No we can't do it that way" Although I have to say when the Mexican girls are there is way different 🙂 they actually are very nice and they are always checking to see if there is anything else you need🤩 I was there today and 2 times I ask for help and although she saw she just turn the other way and ignored me,this is not the first time she does this.I have never write a review about this please or any other place that I remember but I think this is too...