Sweet Cioccolata LLC — Local services in Wallingford

My father passed away one week ago today. As a thank you, to the loving staff at Yale New Haven Hospital, that took care of my father in his last days, we ordered a platter of chocolate to be sent. When we placed our order, we were very specific that it go to "the South Pavilion, floor 6-4, trauma surgery day staff. We were advised by the person that took the order, that they could not promise delivery yesterday or today,but certainly by April 26th.

This afternoon, we received a phone call, voicemail, from Rachel advising that they were unable to locate the place for delivery. When I returned the phone call, I was advised by Rachel that the "young girl went to two locations, in the rain and could not find the trauma 'center'". I tried to explain that it is not a trauma center, but again gave the specific instructions and advised that it was at the 20 York Street entrance. Rachel kept referring to the "trauma center" and I kept trying to correct her. We then hung up and I was advised they would try again. Five minutes later, we received a phone call telling us how rude we were and that in 15 years of business, no one ever treated her that way and they were not going to deliver our order, but instead would refund our money.

We were extremely insulted and treated very poorly by Rachel. Not only will we never order there again, but tell everyone we know about our...

Went there today with my boyfriend for the first time, they have a nice selection however I purchased a bag of chocolates that was next to a sign saying Chocolate covered coffee beans. There was no other sign on that shelf and the bag had no label saying what was in it (some bags do on the back, some don’t). When we got to the car I opened the bag and quickly realized it was chocolate covered gummy bears. When my boyfriend went right back in he double checked to make sure there was no sign saying chocolate covered gummy bears and made the lady aware. She said we couldn’t get a refund or exchange because the bag was opened. A simple apology and refund would have been worth it because I would have likely ended up spending quite a bit of money there buying gifts for the holidays. We will not...

Wonderful Wonderful Wonderful This wAs the first Easter I have ever been away from my family such difficult times right now I was looking to send Easter baskets to my grandchildren checked out quite a few places online but the owner of this shop was so sweet and accommodating thought I’d give it a try. Well the baskets were fabulous. Top quality products and were delivered the Saturday before Easter with no delivery charge So happy with the quality and excellent service. I would recommend Sweet Cioccolata to anyone. My grandchildren loved everything. An Easter basket to...