Brought a Meile vacuum in for servicing the motor + a replacement head bearing on a Tuesday. Was told I'd get a quote by Wednesday, did not. I called them Thursday, they said I'd hear something by end of day as the vacuum 'was on the work bench'.
Heard nothing until Saturday. I got a call with the total cost of ~$100 as the work was completed. Never approved anything, and didn't get any calls before that. Showed up the next Tuesday, the total came out to ~$130 as the estimate did not include the bearings, a bag, and filter.
Vacuum works well now, communication did not. Will find another...
   Read moreThese people are great. I bought a Miele vacuum about 2 years ago and it's been a very good machine but my wife told me it was acting a bit different so I brought it back in. Not only were they fast, professional, and friendly about it, they fixed it for free. Apparently these machines have a great warranty. This isn't something that you buy too often but when you need too, go to this place. If I had bought another Walmart type vacuum I would probably be buying ANOTHER new vacuum and they're not even close to being as good as this machine. I'm very glad I stopped in and...
   Read moreWow! What a blast from the past. Walking into the service center was like being a kid again, growing up in an area of New York that had tons of antique shops and service centers, this place knows their stuff! Was worried that our Kirby was done for but the team assured me that they could get it back to 100% andthey did exactly that and in less than 48 hours! Would totally recommend if you're looking to hold on to your Kirby vac/shampooer if that's how...
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