Recom Computers — Local services in Walnut Creek

Paul is absolutely phenomenal. I called him to see if he could fix my 2013 macbook air screen, and he said he absolutely would and could but that honestly, the repair would cost more than the computer was worth (which is true and I hadn't realized this). Just over the phone he gave me a variety of different laptop brand recommendations. However, I still decided the next day that I just wanted to fix my computer (because I would be traveling soon and didn't want to deal with the stress of finding a new computer beforehand). When I went to drop off my broken laptop, he was exceptionally warm and very reliable feeling. Eventually, after talking for a little bit, out of sheer generosity he ended up trading me a perfectly working macbook pro that is probably worth more than my macbook air was worth even when the screen was working. He didn't charge me a penny; he just said he didn't want me throwing my money away on that repair when I could put it elsewhere (I'm a broke college student). He also ordered the pieces necessary to extract my data from my last computer and put it on the new one, and offered to do that as soon as they arrive. I am still blown away by what a trustworthy, honest, and generous computer repair person he is. People (especially repair people) like Paul are rare to come by. Treat...

I made an appointment at 3:00 to recover my deleted documents from one of my laptops. They are only by appointments, so I made an appointment at 4:30. He told me that it would be up to 3 weeks but I needed those documents in 2 days. After I made an appointment, I tried to look for the backup from another laptop. And I did find the backup documents(3:55 p.m), so I just called him to cancel the appointment(3:57 p.m). HOWEVER, he asked me, "Who's gonna pay for my time". And I said sorry to him several times, but he kept complaining about me canceling the appointment. Finally, he asked my job. And I told him that I am a student, but he said, "I guess student's time is not valued." Even though I tired to call him before the appointment time, he was still angry. I knew a lot of customers were satisfied with the service. However, you can't treat any customers, or even a stranger like this. Owning a business does not mean that your time is more valuable than others. Stressful or busy is not an excuse of being...

I went to Paul today to help me put back together my laptop after a long night of attempting to reconstruct my work machine. Paul was very friendly, educating me along the way and put back together my laptop in no time! Totally recommend and will be coming back to him for any future pc issues I may...