Starbucks — Restaurant in Walnut Creek

Starbucks has consistently been a delightful experience for me. The staff is incredibly friendly and goes out of their way to make customers feel welcome and appreciated. What amazes me the most is their ability to remember my name, even though my last visit was a whopping 8 months ago. This level of personalized service truly sets them apart.

The ambiance at Starbucks is one of its standout features. The location is close to a beautiful fountain and pond, creating a serene and peaceful atmosphere. It's a perfect spot to relax and enjoy your favorite Starbucks treats while immersing yourself in the calming surroundings.

Speaking of treats, my personal favorites at Starbucks are the Pink Drink, coffee cake, and Impossible sandwich. The Pink Drink is a refreshing and delicious beverage that always hits the spot. Pair it with their delectable coffee cake, and you have yourself a winning combination. And let's not forget the Impossible sandwich, a plant-based option that satisfies even the most discerning taste buds.

Overall, I highly recommend Starbucks - Bancroft for its friendly staff, inviting ambiance, and mouthwatering menu options. Whether you're looking for a quick caffeine fix or a place to unwind, Starbucks delivers an exceptional experience that keeps customers coming...

I went in with my small service dog last night and was treated like trash. My order took 18 minutes because half the order was missed initially and the other drink missing from my order altogether. I didn't mind the wait because the poor barrista was alone and just trying to do her best during the local community college's finals week so I don't fault her. She had a long line of orders to do on her own and was very nice when I made inquiries as to whether my drinks were on the way (& just let me know that she only had the one order.) However, when I went back to the green haired cashier who rang me up (who I complimented and couldn't even get a syllable from) was horribly rude. I was in tears by the time I left. It was ridiculous. He insisted I only ordered one drink even when I gave him the time, and exact amount. In fact he told me to be quiet. He found the order moments later and told me the barrista was already making my order. That's great, do you want to say sorry for your wait? Sorry for the confusion? Sorry I'm tired and being a jerk would have been fine. It was awful and so disappointing. Each time is worse than the last and this used to be such a...

OK, it was a Sunday afternoon. The place is busy ... Overheard it they were 11 minutes behind. But then the food prep person sneezes a bunch of times and goes right back to food prep... No passing GO or the wash station. Waiting and waiting as a dozen items are prepped and held behind the counter for over 5 minutes and then brought out en masse. My order still not out... Oh checked in with the food prep associate again and lo and behold, they found my order sitting on the counter. ... Lost the tag I guess ... Said oh here is an egg bite--it should be yours. Mine and quite cold by then...

Need a bit of management oversight please ...

P. S. Safeway in the same shopping center has a Starbucks. No line, and clearly run...