Hunt's Photo & Video — Local services in Waltham

UPDATED Review - Newtonville Camera was sold and is now part of Hunt’s Photo, YAY!!! Could not be happier about this change as they have great customer service and, more importantly, a reasonable return policy. I’ve been happily buying gear from David at Hunt’s for years….

OLD 2022 REVIEW - I was disappointed when I attempted to return a $130 protection filter that didn't perform to my expectations and was then told that they do not accept returns. Really? In 2022? There is no sign in the store that mentions anything about all sales are final (nor on the receipt, I checked) - but apparently they are. Is there any wonder why Amazon is crushing out of touch businesses like this?

The manager also lectured me on why I shouldn't be using an ND filter in combination with the protection filter. I told him I had no issues with any other clear filter I've used on my other lenses - and I shoot a LOT of photos and video so I know what I'm talking about. If you weren't supposed to do that, why would the filter have threads on the front to accept another filter?? For $130, it should be flawless - it isn't but I'm stuck with it now.

Giving it 2-stars because the people there are nice enough, but the strict "no return" policy is not worth the risk of buying...

The customer service is incredible! After being recommended to come here to get the sensor in my camera cleaned I have absolutely no regrets! Not only were the staff friendly and helpful for a newbie photographer but they provided a great cleaning job (Thanks Griffin).

My story does not stop there. After getting my camera cleaned I went to put my SD card back in my camera, and I could not find it! I could have sworn my SD card was in my bag that morning and I went straight to Waltham to pick up my camera. Turns out it had fallen out of my camera bag in my driveway (found the next day), but as I was unaware of this for 24 hours I was searching like a maniac. I shared my circumstance with the store and they went to work searching for me and were so helpful in trying to support my search (even taking the time to look at the security footage to see if I dropped it in the store/something happened)! I cannot express my gratitude more. Truly a wonderful shop that was extraordinarily helpful in both their services...

I spent 30 minutes online looking for a service that would print a digital photo for me. It was difficult, because at the time I thought the image was an odd size. When I found Newtonville Camera's online photo ordering service, I discovered that my photo's size was not odd at all - it was one of their standard printing sizes!

My photo turned out absolutely beautifully. It was printed in a timely manner, and the attitude of the salespeople when I went to pick it up was courteous and professional throughout the entire transaction. The staff member I worked with even tried to help me find a frame, and when he was unable to, he suggested other resources.

I'm going to switch all of my online photo ordering over to Newtonville Camera now. Their service is impeccable.

The photo I have attached is a photo of the print they made for me, and definitely does not do the picture justice. I am so pleased with...