Marshalls — Local services in Waltham

When I was a kid, my mother would drag me to Marshalls. I grew to hate the place and all the merchandise that came from them. It is now 40 years later and I am no longer a kid. I went into this Marshalls on a whim on my way to the supermarket. This was not the Marshalls of old. It was not dark, nor cramped, nor dirty. It did not have racks and tables of dusty cheap clothing nor did it feel like a thrift store. This Marshalls was bright, clean, organized and well maintained. I was surprised to find clothing and shoes that I actually liked. The lighting was bright. The floors were clean, bright and uncluttered. The shoe department was neat, organized and the shoes were on their racks and not in piles. Most of the store is clothing. The racks were tidy and organized. And the clothing appeared to be decent "every day" goods. The store also sold some home goods and sundries. This is not the Marshalls of old. The experience was clean, bright and organized. I would definitely stop in again when I had more time and...

If I could give zero stars I would. Went to make a return yesterday and was refused but it was Christmas clothing. The cashier at the front was afraid to let me know that they are not accepting returns for Christmas. When I asked why he immediately got the manager a Muslim women and when she came up she was very rude stating it was policy. I asked her since when and where does it state this and she couldn’t give me an answer. After calling corporate right in front of her and her speaking with them she still refused my return. I had the receipt and all tags. She told me to take the return to another store. With corporate still on the phone the representative told me she didn’t know why the manager was making up her own policies and that this was not a policy made by TJ x/Marshalls company. I had to drive all the way to another location to make my return. The managers name was Nevin. Very rude and...

I went to go into Marshall today, but I could not because a lady in front of me walked in with her tiny dog on at least a 6 foot leash and the dog was running everywhere. Then… Another lady would not one but two Pomeranians on a long leash and then running in every direction also walked in. I’ve had one knee replacement already and I still need to have one on my other knee. It’s hazardous for me to be around dogs like that with a leash that I could trip and fall. Possibly the lady with the one dog had a service dog… But the lady with two Pomeranians definitely did not. This has to stop. Why did the dogs come over a...